IT Technical Support

GROW Vite; Manila; On-site; PHP 279,000 - 334,800; Full time

Job summary

A leading technology support company in Manila is looking for a Fresh Graduate to join as an IT Support. This full-time role involves troubleshooting technical issues, managing Help Desk tickets, and performing daily IT infrastructure monitoring. Candidates must be graduates in Information Technology, ready to assist end users with hardware and software issues in a fast-paced environment. The role is on-site and requires immediate availability.

Qualifications

• Experience in providing first-level technical support via various channels.
• Ability to utilize a Helpdesk ticketing system effectively.
• Knowledge in installing and configuring operating systems and applications.

Responsibilities

• Identify and troubleshoot basic technical issues.
• Prioritize and manage Help Desk tickets.
• Conduct daily backup and monitor IT infrastructure.
• Handle alerts and vendor-related communications.
• Perform maintenance on hardware and peripherals.

Skills

Troubleshooting

Help Desk ticketing

Daily Backup

IT Infra Monitoring

Remote Desktop Support

Education

Graduate of Information Technology

Job description

On-site - Manila Fresh Graduate/Student Bachelor Full-time

Responsibilities

• Troubleshooting - Identify and troubleshoot basic technical issues related to hardware, software, or network connectivity. This includes diagnosing problems, guiding users through solutions, or escalating issues to higher level support when necessary.
• Help Desk ticketing - Prioritize support tickets in a timely manner, ensuring that user issues are resolved within established service level agreements.
• Daily Backup and IT Infra Monitoring - Responsible for the daily backup and monitoring of Data Centers and IT infrastructure.
• Responsible for monitoring alerts as well as handling email follow ups with TELCOS and other vendor technical support.
• Performs general preventive maintenance task on PC, laptops, printers, and any other authorized peripheral equipment.

Job Requirements

At least, experienced in providing first-level technical support to end users via phone, email, and in-person, resolving hardware and software issues promptly. Must have utilized HELPDESK ticketing system to log, prioritize, and manage support requests, ensuring timely resolutions. Able to conduct remote desktop support to assist users with technical issues. Gives clear step by step guidance for issue resolution. Has basic knowledge in installing and configuring OS, software applications, and peripheral devices for users, ensuring proper functionality.

• Graduate of Information Technology
• Open to Fresh Graduates
• Can start ASAP
• IT Infrastructure System Administration System Backup and Recovery System Monitoring System Analysis Windows Server Server Operation DevOps

Working Location

Port of Manila. Port of Manila, Philippines