Helpdesk Assistant

GROW Vite; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology solutions provider is seeking a technical support specialist in Manila. This role involves serving as the first point of contact for technical support, resolving hardware and software issues, configuring user accounts, and participating in routine IT maintenance. Recent graduates are encouraged to apply. The ideal candidate will have a degree in Information Technology and the ability to document troubleshooting procedures effectively.

Qualifications

• Must be able to resolve common hardware and software issues for users across multiple departments.
• Must be able to document troubleshooting procedures and resolutions for knowledge base use.
• Open to Fresh Graduates.

Responsibilities

• Serve as the first point of contact for technical support.
• Resolve common hardware and software issues.
• Configure new user accounts and email setups.
• Document troubleshooting procedures and resolutions.
• Participate in routine IT maintenance.

Skills

Technical support

Troubleshooting

User account configuration

Microsoft applications installation

System monitoring

Education

Graduate of Information Technology

Job description

Responsibilities

• Must serve as the first point of contact for technical support, logging and managing tickets in the helpdesk system.
• Must be able to resolve common hardware and software issues for users across multiple departments and business units.
• Must be able to configure new user accounts, email setups, and basic user access and permission.
• Must be able to perform installation and patch updates for Microsoft applications and approved software.
• Must be able to document troubleshooting procedures and resolutions for knowledge base use.
• Must be able to escalates advanced or unresolved cases to level 2 support.
• Must be able to participate in routine IT maintenance such as system patching and antivirus updates.
• Must be able to deliver clear technical guidance to non-technical staff.

Job Requirements

- Graduate of Information Technology

- Open to Fresh Graduates

- Can start ASAP

IT Infrastructure System Administration System Monitoring System Backup and Recovery System Analysis Windows Server

Working Location

Port of Manila, Philippines

Important Safety Information

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• or other illegal situations.

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