IT Assoc Tech Service Desk Analyst

Santaisabel; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

Santaisabel is hiring an IT Service Desk Analyst in Mandaluyong City, Philippines. This role involves providing first-line post-sales technical support and resolving customer requests in relation to software, hardware, and network operations.

Fresh graduates and entry-level candidates are highly encouraged to apply. The ideal candidate should possess relevant educational qualifications, strong customer service skills, and knowledge of Microsoft tools.

Qualifications

• Candidates must possess at least a Bachelor's/College Degree or relevant experience in Information Technology.
• Fresh Graduates or Entry Level specializing in Customer Service are encouraged to apply.
• Knowledge of technical support related to hardware, applications, and systems.

Responsibilities

• Provide first-line post-sales technical support for hardware, systems, and applications.
• Resolve customer requests related to software, hardware, and network operations.
• Monitor installed systems and escalate complex problems as needed.

Skills

Customer Service

Basic Computer troubleshooting

Computer Knowledge

Education

Bachelor's/College Degree

High School Diploma

Post Graduate Diploma / Master's Degree

Tools

MS Office

MS Exchange

MS Windows networks

Job description

National Capital Region (NCR), Mandaluyong City

• Candidate must possess at least a Bachelor's/College Degree, High School Diploma, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Senior High School Diploma, Some College (But did not graduate), TESDA / Technical / Vocational Certificate on Computer Science/Information Technology, Engineering (Computer).
• Fresh Grad / Entry Level specializing in Customer Service (Technical) or equivalent.
• Required skill(s): Customer Service, Basic Computer troubleshooting, Computer Knowledge.
• Required language(s): English, Filipino.

Responsibilities

Job Profile: IT Service Desk Analyst

Location: Mandaluyong City, Philippines.

Citizenship: Only Filipino citizens are eligible to apply.

Work Experience: Any Fresher, including College pass-out Fresher, Undergraduate Fresher, High School Degree freshers, or Graduate freshers, is eligible to apply.

Job Description:

• Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers.
• Monitor installed systems, identify problems, and take corrective action. Identify, manage, escalation, and resolve technical issues.
• Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
• Troubleshoot all information technology issues, including software, hardware, and networking.

Key Responsibilities:

• 1st Level telephone and other media contact support
• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service
• Act as a single point of contact on incidents and problems logged
• Understand various media sources that interface with the Service Desk
• Support multiple clients through customer service professionalism and insight

Qualifications:

• High School diploma (associate’s degree, professional certification(s), or license preferred)
• Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery. Relevant IT qualifications to a tertiary level.

Key Skills: Any Freshers can apply.

• Knowledge of MS Office, MS Exchange, and MS Windows networks.
• Languages: English and the local languages of the countries it supports.

Additional Info

• Location: Mandaluyong City, National Capital Region (NCR).