IT Operations Technician: Telephony & System Support

Concentrix; Muntinlupa; On-site; PHP 357,000 - 580,000; Full time

Job summary

Concentrix Philippines is seeking a Technical Representative, IT Operations (TCF) to support multi-user systems, hardware and software tools, and telephony services. The role operates within established procedures under moderate supervision and requires solid troubleshooting skills.

You will join a global technology team, coordinate with engineering groups, perform routine maintenance, upgrades, backups, and security updates, and contribute to reports and audits.

Qualifications

• Intermediate knowledge of hardware and software troubleshooting.
• Experience with IT operations and customer support.
• Ability to perform regular maintenance and safety checks.

Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups.
• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes.
• Perform hardware and software upgrades to peripheral equipment.
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients.
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system.
• Perform site maintenance and safety checks of assigned equipment.
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering.
• Perform backup for the onsite servers and technologies.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Skills

Hardware troubleshooting

Software troubleshooting

Telephony support

System maintenance

Job description

Concentrix Philippines is seeking a Technical Representative, IT Operations (TCF) to support multi-user systems, hardware and software tools, and telephony services. The role operates within established procedures under moderate supervision and requires solid troubleshooting skills.

You will join a global technology team, coordinate with engineering groups, perform routine maintenance, upgrades, backups, and security updates, and contribute to reports and audits.