Night-Shift IT Operations Specialist (On-Site)

Concentrix Philippines; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Concentrix Philippines is seeking a Technical Representative, IT Operations to provide basic system-level support for multi-user operating systems, hardware and software tools. Responsibilities include telephony support, hardware/software upgrades, inventory reporting, and routine safety checks for onsite equipment.

The role requires collaboration with engineering teams, participation in regular 1:1 meetings with management, and completion of mandatory training within the specified timeframe.

Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide basic telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Performs backup for the onsite servers
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Job description

Concentrix Philippines is seeking a Technical Representative, IT Operations to provide basic system-level support for multi-user operating systems, hardware and software tools. Responsibilities include telephony support, hardware/software upgrades, inventory reporting, and routine safety checks for onsite equipment.

The role requires collaboration with engineering teams, participation in regular 1:1 meetings with management, and completion of mandatory training within the specified timeframe.