IT Operations Intern: Hands-on Tech & Security

Concentrix Philippines; Mandaluyong; On-site; PHP 450,000 - 750,000; Full time

Job summary

Concentrix Philippines is seeking an IT Operations professional to support system-level operations across telephony, security, and infrastructure at the Quezon City site. The role includes coordinating with site leaders, assisting engineering teams, and ensuring reliable IT services.

You will manage telephony, perform backups, enforce security controls, conduct change management, and handle remote application management, while maintaining equipment and inventory records.

Qualifications

• Experience in IT help desk with target-driven performance.
• Strong written and verbal communication in English.
• Ability to multitask and meet deadlines.
• Self-starter with urgency and ability to work under pressure.
• Great attention to detail.

Responsibilities

• Represent IT in front of Site Leaders.
• Coordinate as smart hands with portfolio and engineering workgroups.
• Provide telephony support including installation and troubleshooting of telephone sets and voice mailboxes.
• Perform hardware and software upgrades to peripheral equipment.
• Attend to break/fix engagements for technology-related problems from internal and external clients.
• Prepare, maintain, and submit reports and records of computer hardware and software inventory by site and system.
• Perform site maintenance and safety checks of assigned equipment.
• Ensure antivirus definitions and Microsoft patches are updated.
• Spend 60%-70% of time clearing trouble tickets and work orders, making independent decisions to correct errors.
• Perform and test backups for onsite servers.
• Act as security analyst applying security controls and providing local security analysis (SEP, Network capture, etc.).
• Manage local change management for infrastructure, application, and security.
• Handle remote application and software management.
• Conduct business continuity plan testing and provide recommendations.
• Control and manage all IT and infrastructure rooms (Genset, UPS, IT Room).
• Analyze WiFi intrusion with CDOC, manage WiFi access and passwords.
• Manage video conference room access control.
• Implement clients and CNX applications.
• Implement CNX local bots and automation.
• Support network data and voice implementation.

Skills

IT help desk

English fluency

Multitasking

Attention to detail

Self-starter

Job description

Concentrix Philippines is seeking an IT Operations professional to support system-level operations across telephony, security, and infrastructure at the Quezon City site. The role includes coordinating with site leaders, assisting engineering teams, and ensuring reliable IT services.

You will manage telephony, perform backups, enforce security controls, conduct change management, and handle remote application management, while maintaining equipment and inventory records.