IT Operations Specialist: Advanced Tech Support

Concentrix; Muntinlupa; On-site; PHP 335,000 - 603,000; Full time

Job summary

Concentrix is seeking a Technical Representative, IT Operations (TCF) to join its Information Technology team in Metro Manila. You will deliver advanced technical assistance, troubleshoot hardware and software issues, install and configure computer systems, and help maintain IT infrastructure.

You will work with security, compliance, and user training, ensuring smooth IT operations and adherence to standards. Join a global leader known for innovation and career growth opportunities.

Responsibilities

• Providing advanced technical assistance and support to users, next level troubleshooting hardware and software issues.
• Installing and configuring computer systems, maintaining and upgrading IT infrastructure.
• Managing network security, monitoring system performance, and training users on new technologies.
• Ensuring compliance with industry standards and regulations.
• This role is crucial in ensuring the smooth operation of IT systems and supporting the organization’s overall technology needs.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Job description

Concentrix is seeking a Technical Representative, IT Operations (TCF) to join its Information Technology team in Metro Manila. You will deliver advanced technical assistance, troubleshoot hardware and software issues, install and configure computer systems, and help maintain IT infrastructure.

You will work with security, compliance, and user training, ensuring smooth IT operations and adherence to standards. Join a global leader known for innovation and career growth opportunities.