IT Operations Specialist - Hardware, Telephony & Support

Concentrix Philippines; Makati; On-site; PHP 420,000 - 540,000; Full time

Job summary

Concentrix Philippines is hiring a Sr. Technical Representative IT Ops (TCF) to provide fundamental system-level support for multi-user environments. The role covers desktops, phones, and related peripherals, with installation, configuration and maintenance responsibilities.

The position requires basic troubleshooting skills, coordination with engineering teams, and timely reporting. Full-time on-site work in Makati, Philippines, supporting global clients and technology solutions.

Qualifications

• Fundamental knowledge of troubleshooting desktops, phones and related peripherals.
• Ability to perform hardware and software upgrades on peripheral equipment.
• Experience handling basic telephony setup and voicemail troubleshooting.
• Proactive in reporting and documenting hardware/software inventory by site.

Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups.
• Provide basic telephony support for installation and troubleshooting of telephone sets and voicemail.
• Perform hardware and software upgrades to peripheral equipment.
• Address break/fix issues raised by internal/external clients.
• Prepare and maintain inventory reports by site and system.
• Conduct site maintenance and safety checks on assigned equipment.
• Ensure antivirus definitions and Microsoft patches are up to date.
• Perform onsite server backups.
• Complete mandatory trainings within specified timeframes.
• Participate in regular 1:1 meetings with manager/direct reports.

Skills

Technical support

Telephony support

Hardware troubleshooting

Software troubleshooting

Cross-team coordination

Job description

Concentrix Philippines is hiring a Sr. Technical Representative IT Ops (TCF) to provide fundamental system-level support for multi-user environments. The role covers desktops, phones, and related peripherals, with installation, configuration and maintenance responsibilities.

The position requires basic troubleshooting skills, coordination with engineering teams, and timely reporting. Full-time on-site work in Makati, Philippines, supporting global clients and technology solutions.