Sr. Technical Representative IT Ops (TCF)

Concentrix; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Concentrix Makati is seeking a Sr. Technical Representative IT Ops to provide basic system-level support across desktops and devices.

You will install, configure, and maintain IT hardware and software, and assist with voice telephony setups and trouble-shooting in a multi-user environment. Located in Makati, you will coordinate with engineering teams, perform routine antivirus and patch updates, conduct site checks, backups, and complete mandatory trainings within the required timeframe, helping

Qualifications

• Basic troubleshooting of desktops and phones inside a multi-user environment.
• Installation, configuration and maintenance of IT hardware and software tools.
• Prepare, maintain and submit records of hardware/software inventory by site and system.

Responsibilities

• Coordinate as smart hands with portfolio and engineering workgroups.
• Provide basic telephony support for installation and troubleshooting on telephone sets and voicemail.
• Perform hardware and software upgrades to peripheral equipment.
• Attend to break/fix engagements as required by Situation Management.
• Prepare, maintain and submit inventory reports by site and system.
• Perform site maintenance and safety checks of assigned equipment.
• Ensure antivirus definitions and Microsoft patches are updated as outlined by Desktop Engineering.
• Perform backups for onsite servers.
• Complete all assigned mandatory training within the timeframe.

Skills

System support

Telephony support

Hardware upgrades

Reporting

Job description

Job Title: Sr. Technical Representative IT Ops (TCF) Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.

The Technical Representative, IT Operations (TCF) works under general direction, provides basic system-level support of a multi-user operating system, hardware and software tools, including installation, configuration, maintenance and support of these systems. This position requires fundamental knowledge of basic troubleshooting of desktops, phones and computer related accessories.

Essential Functions/Core Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide basic telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Performs backup for the onsite servers .
• Complete all assigned, mandatory training within the timeframe provided .
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Location: PHL Makati City - Ayala North Exchange

Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.