Technical Representative, IT Operations (TCF)

Concentrix; Muntinlupa; On-site; PHP 335,000 - 603,000; Full time

Job summary

Concentrix is seeking a Technical Representative, IT Operations (TCF) to join its Information Technology team in Metro Manila. You will deliver advanced technical assistance, troubleshoot hardware and software issues, install and configure computer systems, and help maintain IT infrastructure.

You will work with security, compliance, and user training, ensuring smooth IT operations and adherence to standards. Join a global leader known for innovation and career growth opportunities.

Responsibilities

• Providing advanced technical assistance and support to users, next level troubleshooting hardware and software issues.
• Installing and configuring computer systems, maintaining and upgrading IT infrastructure.
• Managing network security, monitoring system performance, and training users on new technologies.
• Ensuring compliance with industry standards and regulations.
• This role is crucial in ensuring the smooth operation of IT systems and supporting the organization’s overall technology needs.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Job description

Job Title

Technical Representative, IT Operations (TCF)

Job Title

Technical Representative, IT Operations (TCF)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey toward greater opportunities and brighter futures.
Technical Representative, IT Operations (TCF) responsibilities include providing advanced technical assistance and support to users, next‑level troubleshooting hardware and software issues, installing and configuring computer systems, maintaining and upgrading IT infrastructure, managing network security, monitoring system performance and training users on new technologies. Ensuring compliance with industry standards and regulations. This role is crucial in ensuring the smooth operation of IT systems and supporting the organization’s overall technology needs.
Technical Representative, IT Operations (TCF) responsibilities include

• Providing advanced technical assistance and support to users, next level troubleshooting hardware and software issues.
• installing and configuring computer systems, maintaining and upgrading IT infrastructure,
• managing network security, monitoring system performance, and training users on new technologies.
• Ensuring compliance with industry standards and regulations.
• This role is crucial in ensuring the smooth operation of IT systems and supporting the organization’s overall technology needs.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports