Technical Support Representative

Concentrix; Muntinlupa; In loco; PHP 357.000 - 580.000; Tempo pieno

Descrizione del lavoro

Concentrix Philippines is seeking a Technical Representative, IT Operations (TCF) to support multi-user systems, hardware and software tools, and telephony services. The role operates within established procedures under moderate supervision and requires solid troubleshooting skills.

You will join a global technology team, coordinate with engineering groups, perform routine maintenance, upgrades, backups, and security updates, and contribute to reports and audits.

Competenze

• Intermediate knowledge of hardware and software troubleshooting.
• Experience with IT operations and customer support.
• Ability to perform regular maintenance and safety checks.

Mansioni

• Coordinate as smart hands with different portfolio and engineering workgroups.
• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes.
• Perform hardware and software upgrades to peripheral equipment.
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients.
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system.
• Perform site maintenance and safety checks of assigned equipment.
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering.
• Perform backup for the onsite servers and technologies.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Conoscenze

Hardware troubleshooting

Software troubleshooting

Telephony support

System maintenance

Descrizione del lavoro

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Summary:

Technical Representative, IT Operations (TCF) The Technical Representative, IT Operations (TCF) works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and software troubleshooting.

Essential Functions/Core Responsibilities

• Coordinate as smart hands with different portfolio and engineering workgroups
• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
• Perform backup for the onsite servers and technologies
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports