IT Onsite Support - Quezon Province

Rising Tide Digital, Inc.; Lucena; On-site; PHP 279,000 - 446,000; Full time

Job summary

Rising Tide Digital, Inc. is seeking an IT Onsite Support to provide hands-on technical assistance for branch operations in Lucena. The role covers hardware, software, network, and peripheral troubleshooting, IT deployments, and preventive maintenance to ensure smooth IT service delivery.

The ideal candidate will have 1 year of IT support experience, a relevant degree, and strong communication skills. Willingness to travel and work on a shifting schedule is required, with onsite support at

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 1 year of experience in IT Support, Desktop Support, or Technical Support.
• Knowledge of Windows OS, computer hardware, networking, printers, and IT troubleshooting.
• Experience with ITSM or ticketing tools is an advantage.
• Willing to travel to branch locations, including remote areas.
• Willing to work onsite and on a shifting schedule.
• Good communication, problem-solving, and customer service skills.

Responsibilities

• Provide onsite and remote IT support for branch users.
• Troubleshoot and resolve hardware, software, network, printer, and other IT-related issues.
• Respond to and update IT support tickets in the ITSM system.
• Escalate complex technical issues when necessary.
• Perform system deployments, software updates, and configuration changes.
• Conduct preventive maintenance and regular health checks on IT equipment.
• Assist with the installation, replacement, and retrieval of IT assets.
• Ensure IT assets are properly tagged and documented.
• Provide basic support for CCTV systems and IT-related electrical connectivity when needed.
• Assist end users with basic technical concerns and promote IT security best practices.
• Perform other duties assigned by the immediate supervisor.

Skills

Windows OS

Computer Hardware

Networking

Printers

IT Troubleshooting

ITSM Tools

Travel Required

Onsite Work

Shift Schedule

Communication Skills

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

ITSM Tools

Job description

Job Title: IT Onsite Support

Location: Lucena / Marinduque
Work Setup: Onsite
Schedule: Shifting

Job Summary

We are looking for an IT Onsite Support professional to provide technical support for branch operations. The role involves troubleshooting hardware, software, network, and peripheral issues, supporting IT deployments, performing preventive maintenance, and ensuring branch IT equipment is functioning properly.

Key Responsibilities

• Provide onsite and remote IT support for branch users.

• Troubleshoot and resolve hardware, software, network, printer, and other IT-related issues.

• Respond to and update IT support tickets in the ITSM system.

• Escalate complex technical issues when necessary.

• Perform system deployments, software updates, and configuration changes.

• Conduct preventive maintenance and regular health checks on IT equipment.

• Assist with the installation, replacement, and retrieval of IT assets.

• Ensure IT assets are properly tagged and documented.

• Provide basic support for CCTV systems and IT-related electrical connectivity when needed.

• Assist end users with basic technical concerns and promote IT security best practices.

• Perform other duties assigned by the immediate supervisor.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.

• 1 year of experience in IT Support, Desktop Support, or Technical Support.

• Knowledge of Windows OS, computer hardware, networking, printers, and IT troubleshooting.

• Experience with ITSM or ticketing tools is an advantage.

• Willing to travel to branch locations, including remote areas.

• Willing to work onsite and on a shifting schedule.

• Good communication, problem-solving, and customer service skills.