IT Support/On-site/ 1 year experience

Strategic Networks, Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology support company in Quezon City seeks a Technical Support Specialist to manage end-user devices and provide incident support. Candidates should have at least 1 year of experience in technical support and be amenable to working in Vertis North. Responsibilities include resolving tickets, supervising request management, and ensuring reliable IT operations.

Qualifications

• At least 1 year of technical work experience is essential.
• Familiarity with both Windows and non-Windows operating environments is required.

Responsibilities

• Provide incident and request management support for end user devices.
• Supervise complaint ticketing system and follow timely resolutions.
• Monitor and repair IT/office equipment and ensure smooth software operation.

Skills

Technical support experience

Remote access tools

Windows Operating System

Non-Windows Operating Systems

Job description

Responsibilities

• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
• Experience in Windows & non-Windows Operating environment
• Recommend and apply solutions, including on-site repair for remote users
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Establish end user service level agreements.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

Qualifications / Requirements

• Must have at least 1 year of technical work experience
• Amenable to work in Vertis North Quezon City
• can start ASAP