IT Onsite Support

Rising Tide Digital, Inc.; Philippines; On-site; PHP 200,000 - 260,000; Full time

Job summary

Rising Tide Digital, Inc. in Makati City is seeking an IT Onsite Support specialist to provide hands-on technical assistance for branch users. The role covers hardware, software, and network issues, with ticketing workflow and on-site deployments at the Manila branch.

The ideal candidate will have strong communication skills and experience with ITSM systems, printers, CCTV, and equipment maintenance, and must be willing to work full onsite with two Saturdays per month.

Qualifications

• Experience in IT onsite/field support.
• Strong hardware, software, and basic network troubleshooting.
• Familiar with ITSM/ticketing systems.
• Printer and peripheral troubleshooting experience.
• Deployment and maintenance of IT equipment.
• Basic CCTV knowledge is a plus.
• Excellent communication and customer service.
• Willing to work full onsite and support the Manila Branch.

Responsibilities

• Provide onsite and remote IT support to branch users.
• Troubleshoot hardware, software, network, and peripheral issues.
• Respond to and update IT support tickets.
• Perform IT equipment installation, deployment, and retrieval.
• Conduct preventive maintenance and IT health checks.
• Support printers, UPS, CCTV, and other IT equipment.
• Assist with asset tagging and inventory documentation.
• Escalate complex or critical technical issues.
• Ensure proper documentation and timely ticket closure.

Skills

IT Onsite Support

Hardware Troubleshooting

Networking basics

ITSM/Ticketing

Printer Troubleshooting

CCTV Troubleshooting

Customer Service

Onsite Work

Branch Support

Job description

Position: IT Onsite Support

Location: Makati City
Work Setup: Full Onsite
Schedule: Early Day Shift
Saturday: 2 Saturdays per month
Reporting Office: Brgy. Pio Del Pilar, Makati City 1230

Job Responsibilities

• Provide onsite and remote IT support to branch users

• Troubleshoot hardware, software, network, and peripheral issues

• Respond to and update IT support tickets

• Perform IT equipment installation, deployment, and retrieval

• Conduct preventive maintenance and IT health checks

• Support printers, UPS, CCTV, and other IT equipment

• Assist with asset tagging and inventory documentation

• Escalate complex or critical technical issues

• Ensure proper documentation and timely ticket closure

Qualifications

• Experience in IT Onsite/Field Support

• Strong knowledge of hardware, software, and basic network troubleshooting

• Experience with ITSM/Ticketing Systems

• Knowledge in printer and peripheral troubleshooting

• Experience in IT equipment deployment and maintenance

• Basic CCTV troubleshooting is an advantage

• Good communication and customer service skills

• Willing to work full onsite and 2 Saturdays per month

• Willing to handle/support the Manila Branch

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