IT Helpdesk: Windows/Mac, Azure & AD Support (Night Shifts)

Carabao Cloud Solutions, Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A rapidly growing IT services company in the Philippines is seeking a Technical Support Specialist to provide first-line technical assistance for Windows and MAC OS issues. The ideal candidate has at least 1 year of experience, is proficient in troubleshooting, and is willing to work on-site in Tayabas, Quezon Province. Responsibilities include resolving support tickets and monitoring client environments. Competitive benefits and a supportive work environment await you.

Qualifications

• At least 1 year of professional experience in desktop, software and hardware support.
• Proficiency in installing, upgrading, and configuring software using remote access tools.
• Willingness to work night shifts, holidays, and weekends.

Responsibilities

• Respond to and resolve support tickets via ConnectWise.
• Monitor client environments using RMM platforms.
• Perform troubleshooting on Windows servers, desktops, and networks.

Skills

Desktop support

Software troubleshooting

Hardware experience

Windows and MAC proficiency

Customer satisfaction

Tools

ConnectWise

Remote Monitoring and Management (RMM)

Microsoft Azure

Active Directory

Office 365

Job description

A rapidly growing IT services company in the Philippines is seeking a Technical Support Specialist to provide first-line technical assistance for Windows and MAC OS issues. The ideal candidate has at least 1 year of experience, is proficient in troubleshooting, and is willing to work on-site in Tayabas, Quezon Province. Responsibilities include resolving support tickets and monitoring client environments. Competitive benefits and a supportive work environment await you.