IT Adoption and Change Management Trainer and Coach

The AM3 Global Singapore/USA; Pasig; On-site; PHP 700,000 - 900,000; Full time

Job summary

A global consulting firm in the Philippines is seeking an IT Adoption and Change Management Trainer and Coach to develop and implement training programs for various projects. This role requires a strong background in instructional design, excellent communication skills, and the ability to manage multiple tasks effectively. Ideal candidates will have over 7 years of experience, including user support and IT project implementation knowledge.

Qualifications

• 7+ years of experience in conducting training and developing instructional materials.
• Experience in a multi-cultural environment.
• Ability to deliver quality output under pressure.

Responsibilities

• Develop and implement ACM Training Plan for projects.
• Create and deliver training programs.
• Design online content aligned with proposed changes.
• Contribute to a knowledge base for lessons learned.
• Conduct training sessions for management and staff.

Skills

Training and development

Client-oriented attitude

Multi-tasking

Excellent communication skills

Content creation

Problem-solving

Tools

Microsoft Office

Adobe Creative Cloud

Canva

Job description

IT Adoption and Change Management Trainer and Coach

Join to apply for the IT Adoption and Change Management Trainer and Coach role at The AM3 Global Singapore/USA

Responsibilities

• Develop and implement the ACM Training Plan for assigned projects
• Create, design and deliver training programs
• Design, structure, and develop online / eLearning content aligned with the adoption of proposed changes
• In coordination with the ACM team, contribute to a knowledge base for lessons learned and best practices
• Prepare training environments, scenarios and associated user accounts
• Initiate course evaluation and analyze collected feedback
• Develop instructional materials, primarily through knowledge base articles and microlearning videos, and possibly other training collaterals such as user manuals, quick reference guides, FAQs and exercises to support training for staff in close coordination with the technical team
• Conduct briefings, road shows, brown bag and other training sessions for management and staff
• Establish early-life and other support activities
• Respond to training queries and concerns and elevate issues to technical and support teams whenever necessary
• Perform any other assigned tasks

Qualifications

• Experience in conducting training and developing instructional materials
• A client-oriented attitude and experience in working in a multi-cultural environment
• Ability to manage multiple tasks and deliver quality output
• Excellent oral and written communication skills in English
• The ability to refine and distill technical jargon into clear, layperson-friendly content
• Proficiency with content creation tools, such as Microsoft Office, Adobe Creative Cloud, Canva
• Ability to manage priorities and workload within general schedule of work, instructions and standardized practices
• Ability to work with minimum supervision and maintain composure under pressure.
• A strong awareness and understanding of business processes and guidelines is an advantage.
• Experience in providing user support, troubleshooting, and issue resolution for IT systems is an advantage.
• Knowledge and experience in the implementation of IT projects in a business setting is an advantage
• Minimum General Experience 7 Years
• Minimum Specific Experience (relevant to assignment) 5 Years