Citizen Developer Analyst (Low-Code Platforms)

The AM3 Global Singapore/USA; Pasig; Hybrid; PHP 558,000 - 781,200; Full time

Job summary

A leading global tech firm in Metro Manila seeks a Citizen Developer Analyst to support staff in designing low-code solutions and ensure compliance with IT standards. The role requires delivering workshops, mentoring, and facilitating citizen development projects. Candidates should possess strong communication and governance skills, with proficiency in Microsoft Power Platform and relevant certifications. The position offers a hybrid work setup and a contract for 6 months.

Qualifications

• Proven experience in citizen development and low-code/no-code platforms.
• Strong understanding of governance and security in digital solution development.
• Excellent facilitation and coaching skills.

Responsibilities

• Advise and support staff in deploying apps using approved platforms.
• Ensure compliance with IT security and data protection standards.
• Deliver workshops and mentorship for citizen developers.

Skills

Citizen development

Process automation

Governance and compliance

Facilitation skills

Communication skills

Problem-solving

Analytical thinking

Education

Microsoft Certified: Power Platform Fundamentals (PL-900)

Tools

Microsoft Power Apps

Microsoft Power Automate

Microsoft Power BI

Microsoft Teams

MS Project

Job description

Overview

Citizen Developer Analyst (Low-Code Platforms) at The AM3 Global Singapore/USA

Role summary and daily tasks are described below. The description has been refined to remove boilerplate and non-essential text while preserving the core responsibilities and qualifications.

Responsibilities

• Technical Enablement: Advise and support staff in designing, developing, and deploying apps and automation using approved platforms (e.g., Power Platform, RPA, AI tools). Provide hands-on clinics and troubleshooting for citizen developers. Ensure templates, starter kits, and solution catalogs are used appropriately and support scalable automation aligned with organizational needs and best practices.
• Governance & Best Practices: Ensure all citizen-developed solutions comply with IT security guardrails, data protection standards, and regulatory requirements. Review and provide feedback on solution designs, documentation, and lifecycle management. Contribute to the development and refinement of governance playbooks and onboarding processes.
• Training & Capability Building: Deliver structured learning sessions and workshops for staff in coordination with ACM and Project delivery teams. Mentor Digital Champions and support the Citizen Dev Hub community. Curate and update knowledge materials, FAQs, and guidance documents.
• Quality Assurance & Monitoring: Conduct peer reviews and quality checks of citizen-developed apps and automations. Identify risks, gaps, and improvement opportunities in solution development.
• Reporting & Continuous Improvement: Track and report on adoption metrics, solution quality, and compliance. Provide recommendations for scaling citizen development and improving program outcomes.

Qualifications

• Proven experience in citizen development, low-code/no-code platforms, and process automation.
• Strong understanding of governance, security, and compliance in digital solution development.
• Excellent facilitation, coaching, and communication skills.
• Experience in large organizations is preferred.
• Technical Knowledge: Proficiency in low-code/no-code platforms (especially Microsoft Power Platform: Power Apps, Power Automate, Power BI, CoPilot). Understanding of process automation, workflow design, and solution lifecycle management. Familiarity with IT governance, data protection, and security standards. Knowledge of best practices for documentation, testing, and deployment of digital solutions.
• Soft Skills: Strong communication and facilitation skills for training, mentoring, and stakeholder engagement. Problem-solving and analytical thinking. Ability to work collaboratively in cross-functional teams. Adaptability and willingness to learn new technologies and practices. Coaching and peer support skills.
• Tools/Software: Microsoft Power Platform (Power Apps, Power Automate, Power BI, CoPilot); Collaboration tools (Microsoft Teams, SharePoint); Project management tools (MS Project, Planner); Documentation and knowledge management tools (e.g., Word, OneNote).
• Certification (if applicable): Microsoft Certified: Power Platform Fundamentals (PL-900) required; Microsoft Certified: Power Platform App Maker Associate (PL-100) preferred; Other relevant certifications in process automation, RPA, or IT governance are an advantage.

Work Arrangement

• Hybrid, requiring attendees to report onsite three times a week. If the user unit requires contractors to report to HQ, compliance is mandatory.
• Work Schedule is from 8:00 AM to 5:00 PM Manila Time.

Job Type

• Fixed term
• Contract length: 6 months
• Work Location: In person/hybrid