Change Management Analyst

Vertere Global Solutions, Inc.; Taguig; Hybrid; PHP 400,000 - 700,000; Full time

Job summary

Vertere Global Solutions, Inc. is seeking a Change Management Associate to support planning and execution of change initiatives for IT and organizational projects.

The role emphasizes stakeholder engagement, communication, change readiness, user adoption, and training coordination to ensure a smooth transition during system implementation and organizational changes. You will collaborate with project teams, business stakeholders, end users, and implementation partners to facilitate change

Qualifications

• Bachelor's degree in Psychology, Business Administration, Communications, IT, Organizational Development, or related field.
• 2–4 years of experience in Change Management, Project Coordination, or a similar role.
• Experience supporting change management for IT projects, system implementations, or business transformations.
• Familiarity with Prosci ADKAR, Kotter, or similar frameworks.
• Knowledge of stakeholder analysis, change impact assessment, and user adoption strategies.
• Experience coordinating training programs and stakeholder engagement activities.
• Strong written and verbal communication skills and proficiency with MS Office.

Responsibilities

• Assist in developing and implementing change management activities based on project scope and milestones.
• Identify stakeholders, assess involvement, and facilitate engagement throughout the project.
• Conduct change impact assessments and document effects on users and business units.
• Develop and coordinate communication materials, including presentations and newsletters.
• Support change readiness assessments and identify areas needing engagement.
• Coordinate end-user training, Train-the-Trainer programs, and learning activities.
• Monitor user readiness and adoption levels, addressing adoption challenges as needed.
• Document risks, issues, and resistance with mitigation plans.
• Work with project managers and technical teams to align change activities with deliverables.
• Provide support during UAT, Go-Live, Hypercare, and post-implementation adoption activities.

Skills

Change management

Project coordination

Organizational development

Stakeholder analysis

Communication planning

Training coordination

User adoption strategies

Cross-functional teamwork

Education

Bachelor's degree in related field

Tools

PowerPoint

Excel

Word

Job description

Summary

The Change Management Associate will support the planning and execution of change management initiatives for IT and organizational projects. This role focuses on stakeholder engagement, communication, change readiness, user adoption, and training coordination to help ensure a smooth transition during system implementation and organizational changes. The successful candidate will work closely with project teams, business stakeholders, end users, and implementation partners to facilitate change activities and promote successful project adoption.

Key responsibilities:

• Assist in developing and implementing project-specific change management activities based on project scope, milestones, and implementation schedules.

• Identify key stakeholders, assess their level of involvement, and facilitate engagement throughout the project lifecycle.

• Conduct change impact assessments and document potential effects of system or process changes on affected users and business units.

• Develop and coordinate communication materials, including presentations, FAQs, announcements, newsletters, and user awareness campaigns.

• Support change readiness assessments and identify areas requiring additional engagement or intervention.

• Coordinate end-user training, Train-the-Trainer programs, knowledge-sharing sessions, and other learning activities.

• Monitor user readiness, adoption levels, and stakeholder feedback, and recommend appropriate actions to address adoption challenges.

• Document change-related risks, issues, stakeholder concerns, and resistance, including corresponding mitigation plans.

• Work closely with project managers, implementation partners, and technical teams to align change management activities with project deliverables.

• Provide support during User Acceptance Testing (UAT), Go-Live preparation, Hypercare, and post-implementation adoption activities.

Qualifications:

• Bachelor's degree in Psychology, Business Administration, Communications, Information Technology, Organizational Development, or a related field.

• At least 2–4 years of experience in Change Management, Project Coordination, Organizational Development, or a similar role.

• Experience supporting change management initiatives for IT projects, system implementations, or business transformation programs.

• Familiarity with change management frameworks and methodologies such as Prosci ADKAR, Kotter, or similar approaches.

• Knowledge of stakeholder analysis, change impact assessment, communication planning, and user adoption strategies.

• Experience coordinating training programs, workshops, and stakeholder engagement activities.

• Strong written and verbal communication skills, including the ability to prepare presentations, reports, and user communications.

• Proficient in Microsoft Office applications, particularly PowerPoint, Excel, and Word.

• Strong organizational, coordination, documentation, and interpersonal skills.

• Ability to work with cross-functional teams and manage multiple project activities simultaneously.