Change Manager

Ascendion; Metro Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Ascendion is seeking an experienced IT Change Manager to lead change management across IT projects and transformation programs. You will develop strategies to minimize disruption and maximize user adoption of new technologies and processes.

You will collaborate with project managers, IT teams, business stakeholders, and end-users to ensure successful implementations, readiness, training, and effective communication throughout the project lifecycle.

Qualifications

• 3+ years proven experience in IT Change Management, Organizational Change Management, or Business Transformation.
• Strong understanding of change management methodologies, frameworks, and best practices.
• Experience developing and executing change management strategies, communication plans, and stakeholder engagement programs.
• Hands-on experience conducting change impact assessments, stakeholder analysis, and change readiness assessments.
• Experience designing and delivering training programs and user adoption initiatives.
• Strong ability to manage resistance to change and influence stakeholders at different organizational levels.
• Excellent communication, presentation, facilitation, and interpersonal skills.
• Strong collaboration and relationship-building skills with technical and non-technical stakeholders.
• Ability to manage multiple priorities and work effectively in a dynamic project environment.
• Strong analytical, problem-solving, and reporting skills.

Responsibilities

• Change Management Strategy: Develop and implement comprehensive strategies aligned with goals.
• Stakeholder Engagement: Identify and engage key stakeholders, build relationships, address concerns.
• Communication Management: Create plans to inform stakeholders about progress, changes, and benefits.
• Training & User Adoption: Design and deliver training, guides, tutorials, and hands-on sessions.
• Change Impact Assessment: Identify organizational and user-level changes, risks, and resistance.
• Resistance Management: Develop mitigation strategies to encourage engagement and adoption.
• Change Implementation & Monitoring: Support rollout, track adoption, and KPI metrics.
• Post-Implementation Review: Assess effectiveness and capture lessons learned.
• Project Collaboration: Work with PMs, IT, and stakeholders to integrate change activities.
• Documentation & Reporting: Maintain plans and provide progress reports to leadership.

Skills

IT Change Management

Organizational Change Management

Business Transformation

Stakeholder Engagement

Communication

Training Delivery

Change Impact Assessment

Resistance Management

Project Collaboration

Documentation & Reporting

Job description

We are looking for an experienced IT Change Manager to lead and drive change management initiatives across IT projects and transformation programs.

The ideal candidate will be responsible for developing and executing comprehensive change management strategies that enable smooth transitions, minimize business disruption, and maximize user adoption of new technologies, systems, and processes.

In this role, you will work closely with project managers, IT teams, business stakeholders, senior leadership, and end-users to ensure successful implementation and adoption of organizational changes. You will play a critical role in managing stakeholder engagement, communications, training, and change readiness throughout the project lifecycle.
At Ascendion, we are committed to driving innovation and delivering transformative technology solutions that empower businesses to thrive. We bring together technology, talent, and creativity to solve complex business challenges and create meaningful impact.

Join our team and be part of an organization that values innovation, collaboration, and continuous growth.

Job Description:

• Change Management Strategy: Develop and implement comprehensive change management strategies aligned with organizational goals, project objectives, and business priorities.

• Stakeholder Engagement: Identify and engage key stakeholders, including senior management, project teams, business users, and end-users. Build strong relationships and proactively address stakeholder concerns.

• Communication Management: Develop and execute communication plans to keep stakeholders informed about project progress, upcoming changes, business impacts, and expected benefits through multiple communication channels.

• Training & User Adoption: Design and deliver training programs, learning materials, user guides, online tutorials, and hands‑on training sessions to ensure users are equipped to adopt new technologies and processes.

• Change Impact Assessment: Conduct impact assessments to identify organizational, operational, and user-level changes, potential risks, and areas of resistance.

• Resistance Management: Identify potential resistance to change and develop mitigation strategies to encourage engagement, acceptance, and successful adoption.

• Change Implementation & Monitoring: Support change implementation activities, monitor adoption effectiveness, track key performance indicators, and recommend improvements where necessary.

• Post-Implementation Review: Conduct post-implementation assessments to measure the effectiveness of change management initiatives, capture lessons learned, and identify opportunities for continuous improvement.

• Project Collaboration: Partner closely with project managers, IT teams, business leaders, and other stakeholders to integrate change management activities into project plans, milestones, and deliverables.

• Documentation & Reporting: Maintain comprehensive documentation of change management plans, stakeholder activities, communication initiatives, training programs, and adoption results. Provide regular progress reports and updates to senior management.

Qualifications:

• With 3 years and above proven experience in IT Change Management, Organizational Change Management, or Business Transformation initiatives.

• Strong understanding of change management methodologies, frameworks, and best practices.

• Experience developing and executing change management strategies, communication plans, and stakeholder engagement programs.

• Hands‑on experience conducting change impact assessments, stakeholder analysis, and change readiness assessments.

• Experience designing and delivering training programs and user adoption initiatives.

• Strong ability to manage resistance to change and influence stakeholders at different organizational levels.

• Excellent communication, presentation, facilitation, and interpersonal skills.

• Strong collaboration and relationship-building skills with technical and non-technical stakeholders.

• Ability to manage multiple priorities and work effectively in a dynamic project environment.

• Strong analytical, problem-solving, and reporting skills.