Trainer/Facilitator

The AM3 Global Singapore/USA; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

A global training solutions provider is seeking a professional to develop and implement training programs aligned with change management initiatives. Candidates should have a bachelor's degree in a relevant field and at least 3 years of experience in training or organizational development. Strong facilitation, communication skills, and familiarity with digital transformation tools are essential. The role entails in-person training coordination and support for staff through change processes. This is a fixed-term position for 12 months.

Qualifications

• Minimum 3 years of experience in change management or training.
• Experience facilitating initiatives in large organizations.
• Prosci Change Practitioner or similar preferred.

Responsibilities

• Develop and implement the ACM Training Plan for projects.
• Create and deliver training programs.
• Design online/eLearning content for proposed changes.
• Contribute to a knowledge base for lessons learned.
• Prepare training environments and scenarios.
• Manage course evaluations and feedback analysis.
• Conduct training sessions for staff.
• Conduct briefings, road shows, brown bag and other training sessions for management and staff.
• Establish early-life and other support activities.
• Respond to training queries and concerns and escalates issues to technical and support teams whenever necessary.
• Perform any other assigned tasks

Skills

Strong facilitation and presentation skills

Excellent communication and interpersonal abilities

Empathy and active listening

Ability to motivate staff

Teamwork and collaboration skills

Education

Bachelors degree in Organizational Development, Human Resources, or related field

Tools

Microsoft Teams

Microsoft SharePoint

Microsoft Forms

Word

Excel

PowerPoint

PowerPoint

Job description

Detailed Tasks and/or Expected Output

• Develop and implement the ACM Training Plan for assigned projects
• Create, design and deliver training programs
• Design, structure, and develop online / eLearning content aligned with the adoption of proposed changes
• In coordination with the ACM team, contribute to a knowledge base for lessons learned and best practices
• Prepare training environments, scenarios and associated user accounts
• Initiate course evaluation and analyze collected feedback
• Develop instructional materials, primarily through knowledge base articles and microlearning videos, and possibly other training collaterals such as user manuals, quick reference guides, FAQs and exercises to support training for staff in close coordination with the technical team
• Conduct briefings, road shows, brown bag and other training sessions for management and staff
• Establish early-life and other support activities
• Respond to training queries and concerns and escalates issues to technical and support teams whenever necessary
• Perform any other assigned tasks

Education And Work Experience

• Bachelors degree in Organizational Development, Human Resources, Business Administration, Information Technology, or related field.
• Minimum 3 years of experience in change management, training, or organizational development projects.
• Experience facilitating training or change initiatives in large organizations.

Technical Knowledge

• Understanding of change management principles and methodologies (e.g., Prosci ADKAR, Kotter).
• Familiarity with digital transformation, automation, and low-code/no-code platforms (e.g., Microsoft Power Platform).
• Knowledge of stakeholder engagement, communication planning, and training design.

Soft Skills

• Strong facilitation and presentation skills.
• Excellent communication and interpersonal abilities.
• Empathy, active listening, and adaptability.
• Ability to motivate and support staff through change.
• Teamwork and collaboration skills.

Tools / Software

• Collaboration platforms (e.g., Microsoft Teams, SharePoint).
• Survey and feedback tools (e.g., Microsoft Forms, SurveyMonkey).
• Documentation and reporting tools (e.g., Word, Excel, PowerPoint).

Certification

• Prosci Change Practitioner or equivalent preferred.
• Certifications in training, facilitation, or digital transformation an advantage.

Job Type: Fixed term

Contract length: 12 months

Work Location: In person