Insurance Operations Specialist - Efficient Policy Support

Security Bank; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

Security Bank is seeking an Operations Specialist to provide administrative support for Insurance Services activities, including sending coverage requests, validating client accounts, and ensuring policy accuracy before release.

You will handle inquiries, update policy numbers in IBS, and coordinate renewals, cancellations, and amendments across business units with emphasis on attention to detail and clear communication in a fast-paced environment.

Qualifications

• Bachelor's degree in business-related field.
• Knowledgeable in Insurance transactions.
• Effective communication and ability to work with minimum supervision.
• Can work in fast-paced and dynamic environment with keen attention to detail.

Responsibilities

• Addresses and resolves complaints related to insurance.
• Attends to phone and email inquiries regarding insurance requirements.
• Creation of Insurance Service No. in IBS for the renewal of coverage.
• Updating the policy number in the IBS once policy is received from Insurance Co.
• Negotiation of insurance coverage with providers to achieve competitive rates and terms.
• Reviews and validates the issued policy from Insurance Co. prior releasing to the requesting unit.

Skills

Insurance transactions

Communication skills

Attention to detail

Teamwork

Education

Bachelor's Degree in Business Studies/Administration/Management

Job description

Security Bank is seeking an Operations Specialist to provide administrative support for Insurance Services activities, including sending coverage requests, validating client accounts, and ensuring policy accuracy before release.

You will handle inquiries, update policy numbers in IBS, and coordinate renewals, cancellations, and amendments across business units with emphasis on attention to detail and clear communication in a fast-paced environment.