Policy Operations Specialist - Insurance Services

AIA Hong Kong and Macau; Manila; On-site; PHP 290,000 - 469,000; Full time

Job summary

AIA in Manila seeks an Insurance Operations Support specialist to accurately process policy benefits and maturities within established turnaround times, coordinating with stakeholders and ensuring high-quality customer service and reporting.

Requirements include a Bachelor's degree and at least 1 year in insurance operations; proficiency with Microsoft Office; ability to navigate multiple systems with high attention to detail.

Qualifications

• Bachelor's degree is required.
• At least 1 year of experience in insurance operations.
• Proficiency with Microsoft Office applications.
• Ability to navigate multiple computer systems and maintain accuracy.

Responsibilities

• Process policy benefits and maturities requests within approved turnaround times.
• Manage policy changes, billing, collections and related requests.
• Coordinate with stakeholders for efficient policy-owner administration.
• Prepare and review transactional reports for management and auditors.
• Document policies and procedures for trainers and SMEs.
• Ensure compliance with risk and control requirements and escalate issues.

Skills

Insurance operations

Stakeholder coordination

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Job description

AIA in Manila seeks an Insurance Operations Support specialist to accurately process policy benefits and maturities within established turnaround times, coordinating with stakeholders and ensuring high-quality customer service and reporting.

Requirements include a Bachelor's degree and at least 1 year in insurance operations; proficiency with Microsoft Office; ability to navigate multiple systems with high attention to detail.