Insurance Operations Specialist: Policy Admin & Support

AIA Hong Kong and Macau; Makati; Hybrid; PHP 420,000 - 540,000; Full time

Job summary

AIA Philippines in Makati is seeking an Insurance Operations Associate to support policyowner services by accurately processing policy benefits and maturities within established turnaround times.

You will collaborate with stakeholders to handle policy changes, billing, collections and maturities, ensure risk/compliance adherence, and deliver high-quality customer service through timely requests and reports.

Qualifications

• Bachelor's degree or higher.
• 1+ year of experience in insurance operations.
• Proficient in MS Office and able to navigate multiple systems.

Responsibilities

• Process policyowner requests within established turnaround times.
• Handle policy changes, billing, collections, and maturities promptly.
• Collaborate with stakeholders to ensure efficient policy owner administration activities.
• Support audit and reporting needs, ensuring compliance and control requirements.

Skills

Policy administration

Microsoft Office

Insurance operations

Attention to detail

Education

Bachelor's degree

Job description

AIA Philippines in Makati is seeking an Insurance Operations Associate to support policyowner services by accurately processing policy benefits and maturities within established turnaround times.

You will collaborate with stakeholders to handle policy changes, billing, collections and maturities, ensure risk/compliance adherence, and deliver high-quality customer service through timely requests and reports.