Policy & Administration Support Specialist — Growth & Impact

Integrated Office Solutions Inc.; Muntinlupa; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Work-life balance

Supportive team

Job summary

Integrated Office Solutions Inc. is seeking a Policy & Administration Support Officer to deliver accurate administrative support to insurance brokers throughout the policy lifecycle.

You will manage documentation, liaise with insurers, and assist with online processing tasks to ensure timely and compliant policy handling. The role emphasizes client and broker support, renewals, and maintaining confidentiality.

Qualifications

• Previous administrative experience in insurance, financial services, or a related field.
• Strong attention to detail and accuracy in document handling.
• Proficiency with Microsoft Office Suite and ability to learn broker management systems.
• Organised, able to prioritise tasks, and meet deadlines in a fast-paced environment.
• Excellent communication skills, both written and verbal.

Responsibilities

• Policy Administration & Documentation: Prepare, issue, and update policy documents, endorsements, schedules, and certificates.
• Processing & Online Support: Assist with minor online processing tasks such as data entry and requesting quotes via insurer portals.
• Client & Broker Support: Respond to basic client document requests and assist with renewals and follow-ups.
• Compliance & Quality Control: Ensure all documentation meets regulatory and internal standards.
• Team Collaboration: Work with Risk Advisers, sales support, and finance/operations for smooth policy handling.

Skills

Administrative experience

Attention to detail

Microsoft Office

Broker management systems

Communication skills

Tools

Microsoft Office

Broker management systems

Job description

Integrated Office Solutions Inc. is seeking a Policy & Administration Support Officer to deliver accurate administrative support to insurance brokers throughout the policy lifecycle.

You will manage documentation, liaise with insurers, and assist with online processing tasks to ensure timely and compliant policy handling. The role emphasizes client and broker support, renewals, and maintaining confidentiality.