Insurance Operations Associate

AIA Philippines; Makati; On-site; PHP 350,000 - 520,000; Full time

Job summary

AIA Philippines in Makati is seeking an insurance operations support specialist to process requests within TAT, handle policy changes, and assist in reporting. You will work with stakeholders to ensure smooth policy owner administration and meet KPI targets in a fast-paced environment.

The role requires a Bachelor's degree and 1+ year of insurance operations experience, with strong MS Office skills, attention to detail, and the ability to navigate multiple systems.

Qualifications

• Bachelor's degree is required.
• Minimum 1+ year of experience supporting insurance operations.
• Proficiency with Microsoft Office applications.
• Ability to navigate multiple computer systems and search tools.
• Good research, analytical skills with high attention to detail and accuracy.
• Ability to coordinate multiple tasks and meet turnaround times.
• Growth Mindset and scheduling flexibility including shifts, holidays, and weekends when applicable.

Responsibilities

• Process assigned customer requests within the agreed turnaround time (TAT).
• Manage policy changes, billing and collections, and policy benefits and maturities requests/adjustments in a timely manner.
• Collaborate with stakeholders and partners to ensure seamless policy owner administration activities.
• Support handling of all assigned requests within approved authority limits and meet SLA targets for key KPIs.
• Assist in preparing transactional reports to management and relevant stakeholders on time (e.g., suspense reports).
• Provide assistance in documenting policies and procedures for trainers and subject matter experts, as applicable.
• Monitor assigned transactions for compliance with risk and control requirements; escalate inconsistencies to the responsible group or head.
• Participate in projects/initiatives as a resource, if needed.
• Participate in walkthroughs with internal and external auditors on the effectiveness of the team’s controls.
• Perform additional responsibilities as assigned by Team Lead/Manager to meet requirements.

Skills

Microsoft Office

Insurance Operations

Analytical Skills

Attention to Detail

Multitasking

Communication

Education

Bachelor's degree

Job description

Roles and Responsibilities:

• Process assigned customer requests within the agreed turnaround time (TAT).
• Manage policy changes, billing and collections, and policy benefits and maturities requests/adjustments in a timely manner.
• Collaborate with stakeholders and partners to ensure seamless and efficient execution of policy owner administration activities.
• Support the handling of all assigned request within approved authority limits, ensuring achievement of SLA targets for key KPIs.
• Assist in preparing transactional reports to management and/or relevant stakeholders on time (e.g., suspense reports).
• Provide assistance in documenting policies and procedures for trainers and subject matter experts, as applicable.
• Monitor assigned transactions for compliance with established risk and control requirements; escalation inconsistencies and issues to the responsible group and/or direct manager/head.
• Participate in projects/initiatives as a resource, if needed.
• Participate in walkthroughs with internal and external auditors on the effectiveness of the team’s existing controls, as required.
• Perform additional responsibilities and duties as assigned by the Team Lead/Manager or BU Head to meet operational and/or other requirements.

Minimum Job Requirements:

• Education: Candidate must possess at least a Bachelor's/College Degree any field.
• Experience: Minimum 1+ year of experience supporting insurance operations
• Knowledge:
• Background in insurance and banking / financial industry is a plus.
• Proficient knowledge/ability with Microsoft Office applications.
• For Internal Applicants: Working knowledge on the various systems of the Company with basic grasp of products issued by the company, and able to apply this knowledge in policy benefits handling.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Good research, analytical skills with high attention to detail and accuracy
• Ability to coordinate completion of multiple tasks and meet established turnaround time.
• Ability to handle fast paced, high demand, environment while balancing multiple priorities.
• Growth Mindset: Growth Mindset is the personal belief that skills and abilities can be developed through dedication and hard work. A growth mindset is viewing setbacks and failures as building blocks, feedback, and insight for future success.
• Must be flexible with scheduling including shifts, holidays, and/or weekends if applicable.