Insurance Policy & Claims Support Specialist

Our Home; Las Piñas; On-site; PHP 201,000 - 335,000; Full time

Job summary

Our Home in Metro Manila seeks a customer service professional to handle inbound inquiries related to insurance products and services. You will assist customers with policy information, claims status, billing inquiries, and coverage questions.

You will process policy updates, account changes, and customer requests accurately, explain plans clearly, and resolve concerns while maintaining high satisfaction. Documentation and timely escalation of complex issues are required.

Qualifications

• Excellent communication skills and professional phone etiquette.
• Ability to explain insurance plans and company policies clearly.
• Strong documentation and data accuracy.
• Willingness to escalate complex issues to appropriate departments.

Responsibilities

• Handle inbound customer inquiries related to insurance products and services.
• Assist customers with policy information, claims status, billing inquiries, and coverage questions.
• Process policy updates, account changes, and customer requests accurately.
• Explain insurance plans, benefits, and company policies clearly and professionally.
• Resolve customer concerns while maintaining high customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex claims or policy-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Our Home in Metro Manila seeks a customer service professional to handle inbound inquiries related to insurance products and services. You will assist customers with policy information, claims status, billing inquiries, and coverage questions.

You will process policy updates, account changes, and customer requests accurately, explain plans clearly, and resolve concerns while maintaining high satisfaction. Documentation and timely escalation of complex issues are required.