Non-Life Insurance Customer Support Specialist

Cognizant Softvision, LLC; Taguig; On-site; PHP 250,000 - 420,000; Full time

Job summary

Cognizant Softvision, LLC is seeking experienced customer service professionals for the Insurance and Financial Services sector in the Philippines. The role focuses on handling inquiries, policy information, and account servicing via voice interactions.

You will maintain documentation and collaborate cross-functionally to meet quality and customer satisfaction goals. Ideal candidates have 1+ year Insurance experience, 18+ months BPO background, and strong English communication skills.

Qualifications

• Completed at least 2 years in college.
• Minimum of 18 months BPO experience.
• At least 1 year of Insurance experience.
• Background in Financial Services, Life Insurance, Auto Loans, Property Loans, Banking, or Insurance Operations preferred.
• Strong English communication skills.
• Customer-focused with excellent problem-solving abilities.

Responsibilities

• Handle customer inquiries related to insurance policies, financial products, account servicing, and coverage information.
• Provide professional customer support through voice interactions.
• Assist customers with policy-related concerns, account maintenance, and service requests.
• Resolve customer concerns accurately while delivering a positive customer experience.
• Maintain accurate records and documentation of customer interactions.
• Follow compliance requirements and company procedures.
• Collaborate with internal teams to ensure efficient resolution of customer concerns.
• Meet quality, productivity, and customer satisfaction goals.

Skills

Strong English communication skills

Customer-focused

Problem solving

Communication

Education

College coursework (2 years)

Job description

Cognizant Softvision, LLC is seeking experienced customer service professionals for the Insurance and Financial Services sector in the Philippines. The role focuses on handling inquiries, policy information, and account servicing via voice interactions.

You will maintain documentation and collaborate cross-functionally to meet quality and customer satisfaction goals. Ideal candidates have 1+ year Insurance experience, 18+ months BPO background, and strong English communication skills.