Insurance & Financial Services Customer Advocate

Cognizant Softvision, LLC; Taguig; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Job summary

Cognizant Softvision, LLC in the Philippines is seeking experienced customer service professionals passionate about delivering exceptional support within the Insurance and Financial Services industry. This role focuses on handling inquiries related to insurance policies, financial products, and account servicing.

You will provide professional voice-based customer support, resolve issues with accuracy, and collaborate with internal teams to ensure compliant, high-quality service.

Qualifications

• Completed at least 2 years in college.
• Minimum of 18 months BPO experience.
• At least 1 year of Insurance experience.
• Background in Financial Services or Insurance Operations preferred.
• Strong English communication skills.

Responsibilities

• Handle insurance, financial product inquiries and coverage information.
• Provide professional support through voice interactions.
• Assist with policy-related concerns and service requests.
• Resolve concerns while ensuring a positive customer experience.
• Maintain accurate records of customer interactions.
• Follow compliance requirements and procedures.
• Collaborate with internal teams to resolve issues.
• Meet quality, productivity, and customer satisfaction goals.

Skills

Customer service

English communication

Problem solving

Team collaboration

Job description

Cognizant Softvision, LLC in the Philippines is seeking experienced customer service professionals passionate about delivering exceptional support within the Insurance and Financial Services industry. This role focuses on handling inquiries related to insurance policies, financial products, and account servicing.

You will provide professional voice-based customer support, resolve issues with accuracy, and collaborate with internal teams to ensure compliant, high-quality service.