Insurance Voice Support Specialist

Cognizant Softvision, LLC; Taguig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Career growth opportunities

World-class training programs

Global and inclusive work environment

Long-term career stability

Job summary

Cognizant is seeking Customer Service Representatives to support a Non-Life Insurance Account. Senior High School graduates with 0–17 months BPO voice experience and strong English skills are invited to apply.

Onsite work at McKinley Hill, Taguig is required, with competitive compensation and benefits and opportunities for career growth. You will handle inbound calls, assist with policy inquiries, and ensure accurate documentation while maintaining high customer satisfaction and adhering to

Qualifications

• Senior High School graduates are welcome to apply.
• 0–17 months of BPO voice experience in any account.
• Customer service experience is an advantage.
• Non-Life Insurance or insurance customer service experience is preferred.
• Strong verbal and written English communication skills.
• Ability to handle policy-related inquiries with accuracy and attention to detail.
• Willing to work onsite in McKinley Hill, Taguig.

Responsibilities

• Handle inbound customer service calls professionally and efficiently.
• Assist customers with policy inquiries, account concerns, billing questions, and insurance-related requests.
• Provide accurate information regarding insurance products, services, and company policies.
• Resolve customer concerns while delivering an exceptional customer experience.
• Document customer interactions and update records in internal systems.
• Meet customer satisfaction, productivity, and quality targets.
• Follow insurance compliance requirements and standard operating procedures.
• Collaborate with support teams to achieve first-call resolution whenever possible.
• Demonstrate empathy, active listening, and problem-solving skills during every customer interaction.

Skills

Customer service

English communication

Active listening

Problem solving

Education

Senior High School Diploma

Tools

Internal systems

Job description

Cognizant is seeking Customer Service Representatives to support a Non-Life Insurance Account. Senior High School graduates with 0–17 months BPO voice experience and strong English skills are invited to apply.

Onsite work at McKinley Hill, Taguig is required, with competitive compensation and benefits and opportunities for career growth. You will handle inbound calls, assist with policy inquiries, and ensure accurate documentation while maintaining high customer satisfaction and adhering to