Impactful Insurance & Financial Services Support Pro

Cognizant; Taguig; Presencial; PHP 240 000 - 360 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth opportunities

Employee support

Global impact

Resumo da oferta

Cognizant is hiring experienced customer service professionals in the Insurance and Financial Services sector. You will handle inquiries related to policies and financial products, providing voice-based support and assisting with account servicing.

Ideal candidates have 18+ months of BPO experience and at least 1 year in Insurance, with a customer-focused mindset and strong problem-solving abilities. Growth, support, and global impact await.

Qualificações

• Completed at least 2 years in college.
• Minimum of 18 months BPO experience.
• At least 1 year of Insurance experience.
• Background in Financial Services, Life Insurance, Auto Loans, Property Loans, Banking, or Insurance Operations preferred.
• Customer-focused with excellent problem-solving abilities.

Responsabilidades

• Handle customer inquiries related to insurance policies, financial products, account servicing, and coverage information
• Provide professional customer support through voice interactions
• Assist customers with policy-related concerns, account maintenance, and service requests
• Resolve customer concerns accurately while delivering a positive customer experience
• Maintain accurate records and documentation of customer interactions
• Follow compliance requirements and company procedures
• Collaborate with internal teams to ensure efficient resolution of customer concerns
• Meet quality, productivity, and customer satisfaction goals

Conhecimentos

Customer service

Communication skills

Problem solving

Formação académica

Some college (2 years completed)

Descrição da oferta de emprego

Cognizant is hiring experienced customer service professionals in the Insurance and Financial Services sector. You will handle inquiries related to policies and financial products, providing voice-based support and assisting with account servicing.

Ideal candidates have 18+ months of BPO experience and at least 1 year in Insurance, with a customer-focused mindset and strong problem-solving abilities. Growth, support, and global impact await.