Insurance & Financial Services Support Specialist

Cognizant Softvision, LLC; Taguig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Cognizant is seeking experienced customer service professionals to support Insurance and Financial Services clients. You will handle inquiries related to policies, accounts, and coverage, providing professional voice support and maintaining accurate records.

The role requires at least 2 years of college, 18 months BPO experience, and at least 1 year in insurance. Strong English communication and a customer-focused mindset are essential. Growth opportunities and a supportive benefits culture.

Qualifications

• Completed at least 2 years in college.
• Minimum of 18 months BPO experience.
• At least 1 year of Insurance experience.
• Background in Financial Services, Life Insurance, Auto Loans, Property Loans, Banking, or Insurance Operations preferred.
• Strong English communication skills.
• Customer-focused with excellent problem-solving abilities.

Responsibilities

• Handle customer inquiries related to insurance policies, financial products, account servicing, and coverage information
• Provide professional customer support through voice interactions
• Assist customers with policy-related concerns, account maintenance, and service requests
• Resolve customer concerns accurately while delivering a positive customer experience
• Maintain accurate records and documentation of customer interactions
• Follow compliance requirements and company procedures
• Collaborate with internal teams to ensure efficient resolution of customer concerns
• Meet quality, productivity, and customer satisfaction goals

Skills

Strong English communication skills

Customer-focused with excellent probl­

Education

Completed at least 2 years in college

Job description

Cognizant is seeking experienced customer service professionals to support Insurance and Financial Services clients. You will handle inquiries related to policies, accounts, and coverage, providing professional voice support and maintaining accurate records.

The role requires at least 2 years of college, 18 months BPO experience, and at least 1 year in insurance. Strong English communication and a customer-focused mindset are essential. Growth opportunities and a supportive benefits culture.