Insurance Coordinator | Up to PHP40K | Hybrid | Baguio | Night | Weekends Off

Emapta; Tocmo; Híbrido; PHP 335.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night differential pay

Fixed weekends off

Hybrid work arrangement

HMO coverage with free dependent upon

Salary Advance Program

Upskilling through Emapta Academy

Office gym access

Lifestyle perks

Employee referral incentives

20 annual leaves

Mentorship and global exposure

Career growth opportunities

Diverse and supportive environment

Descripción de la vacante

Emapta Philippines invites you to join as Insurance Coordinator, a hybrid full-time role based in Baguio. You will manage insurance renewals, vendor coordination, compliance auditing, and records maintenance for a US property management client.

The ideal candidate has 1–2 years in customer service, strong English, and proficiency with Google Workspace. Night shifts with weekends off are offered, along with growth through Emapta Academy and competitive benefits.

Formación

• At least 1-2 years of experience as a Customer Service Representative
• Excellent written and verbal English communication skills
• Strong proficiency in Google Workspace and web-based tools
• Experience in compliance auditing and records management
• Strong stakeholder management and cross-functional collaboration skills
• Strong analytical thinking, problem-solving, and decision-making abilities
• Excellent organizational, multitasking, and time management skills with strong attention to detail
• Ability to work independently and collaboratively in a team environment
• Willingness and commitment to work night shifts, with flexibility to accommodate operational scheduling requirements

Responsabilidades

• Oversee the renewal, remarketing, and bidding processes for association clients.
• Obtain renewal proposals from incumbent agents and alternative bids from non-incumbent agents to ensure all prospective insurance carriers are approached.
• Evaluate insurance options, recommend appropriate coverage, and ensure client policies remain current.
• Maintain detailed records of policies, endorsements, binders, certificates of insurance, invoices, payment confirmations, renewal decisions, and broker correspondence.
• Apply consistent naming conventions and document retention standards to all insurance records.
• Prepare detailed insurance summaries and bid specifications or requests for proposals (RFPs).
• Inform clients of existing coverage amounts, limits, and deductibles.
• Compare insurance bids accurately using consistent coverage criteria.
• Present renewal proposals, advice, and recommendations to boards of directors and managers.
• Establish and maintain renewal calendars with internal milestones for exposure data, loss runs, appraisal updates, bid solicitation, board reviews, binding instructions, and final policy delivery.

Conocimientos

Customer service experience

English communication

Stakeholder management

Analytical thinking

Time management

Team collaboration

Independent work

Problem solving

Herramientas

Google Workspace

Descripción del empleo

Protecting Property Portfolios Through Insurance Expertise and Compliance Integrity

Exceptional insurance administration creates lasting confidence for property owners and communities. The Insurance Coordinator opportunity places your customer service, compliance auditing, and records management expertise at the center of U.S. property protection and operational reliability. With Emapta, establish a long-term global career offering hybrid flexibility, competitive rewards, professional mentorship, and international exposure. Make a meaningful contribution while enjoying the Top 1% experience for Top 1% talent.

Snapshot

• Employment Type: Full-time
• Work Setup: Hybrid, Baguio
• Shift: Night Shift, Weekends Off
• Salary: PHP 30,000- PHP 40,000

Qualifications

• At least 1-2 years of experience as a Customer Service Representative
• Excellent written and verbal English communication skills
• Strong proficiency in Google Workspace and web-based tools
• Experience in compliance auditing and records management
• Strong stakeholder management and cross-functional collaboration skills
• Strong analytical thinking, problem-solving, and decision-making abilities
• Excellent organizational, multitasking, and time management skills with strong attention to detail
• Ability to work independently and collaboratively in a team environment
• Willingness and commitment to work night shifts, with flexibility to accommodate operational scheduling requirements

Responsibilities

Insurance Management

• Oversee the renewal, remarketing, and bidding processes for association clients.
• Obtain renewal proposals from incumbent agents and alternative bids from non-incumbent agents to ensure all prospective insurance carriers are approached.
• Evaluate insurance options, recommend appropriate coverage, and ensure client policies remain current.
• Maintain detailed records of policies, endorsements, binders, certificates of insurance, invoices, payment confirmations, renewal decisions, and broker correspondence.
• Apply consistent naming conventions and document retention standards to all insurance records.
• Prepare detailed insurance summaries and bid specifications or requests for proposals (RFPs).
• Inform clients of existing coverage amounts, limits, and deductibles.
• Compare insurance bids accurately using consistent coverage criteria.
• Present renewal proposals, advice, and recommendations to boards of directors and managers.
• Establish and maintain renewal calendars with internal milestones for exposure data, loss runs, appraisal updates, bid solicitation, board reviews, binding instructions, and final policy delivery.

Risk Management

• Identify potential risks and recommend mitigation strategies to minimize exposure.
• Conduct regular reviews and audits of insurance coverage and claims to confirm adequacy and compliance.

Vendor and Stakeholder Communication

• Coordinate with insurance brokers, carriers, and other vendors to negotiate favorable terms, coverage, and rates.
• Process certificates of insurance and evidence-of-coverage requests.
• Review vendor certificates for required limits, expiration dates, and additional insured endorsements in collaboration with the appropriate operations team.
• Maintain premium payment trackers covering invoice amounts, due dates, installment schedules, payment statuses, and receipt confirmations.
• Coordinate and process payments according to established approval and accounts payable procedures.
• Prevent late payments and coverage lapses through accurate monitoring and timely follow-up.

Reporting and Documentation

• Prepare regular reports on insurance activities, claim statuses, and risk management initiatives for senior management.
• Maintain accurate, complete, and current records for all insurance matters.

Claims Administration

• Process insurance claims, including documentation, insurer communication, and follow-up, to support timely resolution.
• Collaborate with managers and other team members to collect the information and documentation required for claims.

Benefits

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

About the Client

Our client is an established U.S. property and community association management company founded in 2006. From its beginnings in Chicago, they have expanded into a recognized industry leader, managing more than 50,000 homes across multiple states. Their expertise spans homeowners association management, condominium administration, financial services, and real estate solutions. Through innovative technology, personalized service, and operational excellence, they help communities thrive, protect property investments, and strengthen long-term relationships with homeowners, association boards, and property stakeholders across America.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.