Customer Service Representative | Onsite | Cebu | Rotating Shift | Up to PHP25K

Emapta; Cebu City; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

HMO coverage with dependent

Salary advance program

Upskilling through Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Annual leave credits

Career growth opportunities

Mentorship

Diverse work environment

Job summary

Emapta is seeking a Customer Service Representative to support homeowners and residents for US campaigns from its Cebu onsite office. You will join a global support organization helping property management companies deliver dependable community experiences and strengthen homeowner satisfaction.

You will handle billing inquiries, payment processing, portal activation, and multichannel support while collaborating with cross-functional teams.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in web-based applications, including Google Apps.
• Familiarity with property management systems and online portals is an advantage.

Responsibilities

• Respond clearly and professionally to billing inquiries from homeowners and tenants.
• Assist customers with payment processing and automatic payment enrollment.
• Assist customers interested in purchasing or selling managed properties.
• Coordinate move-in and move-out schedules for managed properties.
• Create support tickets for issues that require assistance from other departments.
• Assist customers with portal account activation, navigation, and password resets.
• Respond to customer inquiries via phone, chat, and email.
• Coordinate after-hours emergency maintenance dispatch requests.
• Collaborate with cross-functional teams to resolve customer concerns.

Skills

Verbal communication

Written communication

Interpersonal skills

CRM skills

Google Apps

Multitasking

Tools

Property management systems

Online portals

Job description

Strengthen Homeowner Satisfaction Through Exceptional Community Support

Make every customer interaction meaningful for homeowners and residents across America. As a Customer Service Representative, contribute to a global support organization helping US property management companies deliver dependable community experiences. Through Emapta, strengthen your international customer service expertise, gain exposure to American property management practices, and pursue long-term global career growth alongside exceptional top 1% talent and professionals worldwide.

Job Overview

• Employment type: Full-time
• Shift: Rotating Shift | Shifting Days Off
• Work setup: Onsite | JEG Tower, Cebu
• Salary: PHP 20,000 - PHP 25,000

Exciting Perks Await!

• Competitive Salary Package
• HMO coverage with free dependent upon regularization
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leave credits to use at your discretion (including 5 credits convertible to cash)
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 2 years of customer service experience supporting a US campaign.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Ability to multitask and prioritize tasks effectively.Proficiency in web-based applications, including Google Apps.
• Familiarity with property management systems and online portals is an advantage.
• Availability to work flexible hours, including evenings and weekends, as needed.

Your Daily Tasks

Customer Support and Billing Assistance

• Respond clearly and professionally to billing inquiries from homeowners and tenants.
• Assist customers with payment processing and automatic payment enrollment.

Property and Move Assistance

• Assist customers interested in purchasing or selling managed properties.
• Coordinate move-in and move-out schedules for managed properties.

Ticketing and Portal Support

• Create support tickets for issues that require assistance from other departments.
• Assist customers with portal account activation, navigation, and password resets.

Multichannel Support and Coordination

• Respond to customer inquiries via phone, chat, and email.
• Coordinate after-hours emergency maintenance dispatch requests.
• Collaborate with cross-functional teams to resolve customer concerns.

About the Client

Our client is a US-based global staffing and operational support company specializing in residential community and property management services. They provide dedicated professionals who integrate with American property management teams to support homeowner communications, billing inquiries, administrative operations, maintenance coordination, and customer service. With operations spanning the United States, Philippines, and Colombia, they help property management companies streamline workflows, enhance operational efficiency, and strengthen resident satisfaction. Their commitment to reliable service and long-term partnerships supports thriving residential communities across America.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.