Admin & Customer Support Representative | Onsite | Davao | Night | Up to 25K

Emapta; Davao City; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Night differential pay

Fixed weekends off

HMO coverage with dependent

Davao office convenience

Salary Advance Program

Emapta Academy upskilling

Gym access for staff

Lifestyle perks

Employee referral incentives

Government benefits

20 annual leaves (5 cash convertible)

Engaging activities and mentorship

Job summary

Emapta is seeking an Admin & Customer Support Representative to connect U.S. homeowners, vendors, and community managers through effective communication and timely issue resolution.

This onsite role in Davao offers a long-term global career path, competitive compensation, and weekend off arrangements for night shifts. The position emphasizes administrative coordination, ticket management, and direct customer support with international mentorship and growth opportunities.

Qualifications

• At least 2 years of experience as a Customer Service Representative.
• Excellent written and verbal English communication skills.
• Proficiency in Google Workspace and web-based tools.
• Willingness to work onsite and on night shifts.
• Strong organizational, multitasking, and time-management skills with attention to detail.
• Ability to work independently and manage multiple priorities.
• Strong interpersonal skills and collaborative mindset.

Responsibilities

• Respond to emails and phone calls from vendors, board members, and property owners.
• Handle U.S. customer and vendor calls through IP telephony.
• Communicate operational requirements with U.S. clients and vendors.
• Provide exceptional customer service as the first point of contact.
• Manage and update tickets using the Vantaca system.
• Coordinate with a Chicago-based Community Manager.
• Facilitate daily operations within an assigned property portfolio.
• Resolve association requests through an online ticketing system.
• Research and resolve payment issues related to accounts receivable and accounts payable.
• Track and maintain documentation and operational records.
• Prepare documents for electronic signature using DocuSign.

Skills

Customer service experience

English communication

Organizational & multitasking

Independent work

Tools

Google Workspace

Job description

U.S. Property Management Excellence Starts with Outstanding Customer Support

Your customer service expertise deserves an international platform and a career with lasting potential. Succeed as an Admin & Customer Support Representative, connecting U.S. homeowners, vendors, and community managers through effective communication, timely issue resolution, and dependable administrative coordination. Emapta offers a long-term global career with an onsite Davao workplace, competitive compensation, fixed weekends off, international mentorship, and the Top 1% experience for Top 1% talent.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Davao
• Shift: Night Shift, Weekends Off
• Salary: PHP 20,000 - PHP 25,000

Qualifications

• At least 2 years of experience as a Customer Service Representative
• Excellent written and verbal English communication skills
• Proficiency in Google Workspace and web-based tools
• Willingness to work onsite and on night shifts
• Strong organizational, multitasking, and time-management skills with attention to detail
• Ability to work independently and manage multiple priorities
• Strong interpersonal skills, open communication, and a collaborative mindset

Responsibilities

Customer Service and Communication

• Respond to emails and phone calls from vendors, board members, and property owners
• Handle U.S. customer and vendor calls through IP telephony
• Communicate operational requirements with U.S. clients and vendors
• Provide exceptional customer service as the first point of contact

Ticket and Operations Management

• Manage and update tickets using the Vantaca system
• Coordinate with a Chicago-based Community Manager
• Facilitate daily operations within an assigned property portfolio
• Resolve association requests through an online ticketing system

Documentation and Administrative Support

• Research and resolve payment issues related to accounts receivable and accounts payable
• Track and maintain documentation and operational records
• Prepare documents for electronic signature using DocuSign

Benefits

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• HMO coverage with free dependent upon regularization
• Prime office location in Davao (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

About the Client

Our client is a trailblazing U.S.-based property management company redefining how communities are managed, supported, and experienced. What began as a bold idea has grown into an influential real estate enterprise known for technology-led operations, exceptional service, and integrated management solutions. Through strategic expansion, a high-performing team, and an unwavering commitment to innovation, the organization has earned industry recognition and lasting client trust. Its ambition remains clear: confidently setting the gold standard for modern property management across America and beyond.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.