Client Support Specialist | Retirement & Benefits | Weekends Off | Up to 55K

Emapta; Makati; On-site; PHP 559,000 - 669,000; Full time

Benefits offered by this job

Prime Makati office

HMO coverage

Day shift

Weekends off

Salary advance

Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Annual leave pool

Mentorship program

Career growth

Job summary

Emapta Philippines in Makati is seeking a Client Support Specialist to strengthen client relationships, coordinate retirement plan requirements, and resolve inquiries across international accounts. This full-time, onsite role offers day shift with weekends off and a competitive salary package.

You will communicate clearly with clients and internal teams, manage payroll, benefits, and compliance processes, and support documentation and training initiatives.

Qualifications

• Bachelor's degree preferred, or equivalent relevant professional experience.
• At least 2 years of experience in customer service, client services, 401(k) administration, US or local payroll, benefits administration, retirement plans, or related HR/administrative functions.
• Excellent written and verbal English communication skills, with proven ability to handle customer inquiries, explain information clearly, resolve concerns, and maintain positive stakeholder relationships.
• Strong customer service experience is highly valued; exposure to 401(k), pension, profit-sharing plans, payroll, or benefits administration is an advantage but not required.
• Familiarity with compliance, reporting, documentation, and administrative processes is preferred.
• Strong organizational, problem-solving, and attention-to-detail skills, with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Excel, Outlook, and Google Docs, with the ability to quickly learn web-based systems, portals, and digital tools.

Responsibilities

• Facilitate communication among clients, internal teams, administrators, payroll and benefits providers, advisors, and external partners.
• Provide clear updates on deliverables, required information, timelines, and pending requests.
• Drive outstanding items to completion and route specialized technical, legal, tax, or compliance concerns to the appropriate teams.
• Compile and verify payroll, employee, census, ownership, benefits, and supporting information for administrative requirements.
• Assist with testing, reporting, notices, contributions, distributions, documentation updates, and compliance processes.
• Oversee calendars and trackers for key deadlines, corrective actions, deliverables, and outstanding requirements.
• Deliver professional support by responding to inquiries, clarifying procedures, and anticipating potential concerns.
• Organize meetings, reviews, enrollment sessions, supporting materials, and resulting action items.
• Keep electronic files current and capture interactions, requests, and status updates within the client management system.
• Protect sensitive client, employee, payroll, and benefits information in accordance with confidentiality requirements.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Outlook

Google Docs

Job description

Client Service Excellence at the Heart of Retirement Plan Administration

Exceptional client service is essential to successful retirement and benefits administration. As a Client Support Specialist, you'll apply your communication and customer service expertise to strengthen client relationships, coordinate retirement plan requirements, resolve inquiries, and ensure seamless operations across international accounts. Your ability to communicate confidently and manage critical priorities will contribute to service excellence and stakeholder trust. With Emapta, pursue a long-term global career through international collaboration, professional mentorship, premium benefits, and continuous development, supported by a Top 1% experience for Top 1% talent.

Your Career Snapshot

• Employment Type: Full time
• Shift: Day Shift, Weekends Off
• Work Setup: Onsite, Makati
• Salary: Up to 55.000

Qualifications That Set You Apart

• Bachelor's degree preferred, or equivalent relevant professional experience.
• At least 2 years of experience in customer service, client services, 401(k) administration, US or local payroll, benefits administration, retirement plans, or related HR/administrative functions.
• Excellent written and verbal English communication skills, with proven ability to handle customer inquiries, explain information clearly, resolve concerns, and maintain positive stakeholder relationships.
• Strong customer service experience is highly valued; exposure to 401(k), pension, profit-sharing plans, payroll, or benefits administration is an advantage but not required.
• Familiarity with compliance, reporting, documentation, and administrative processes is preferred.
• Strong organizational, problem-solving, and attention-to-detail skills, with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Excel, Outlook, and Google Docs, with the ability to quickly learn web-based systems, portals, and digital tools.

What You'll Do

Service & Relationship Management

• Facilitate communication among clients, internal teams, administrators, payroll and benefits providers, advisors, and external partners
• Provide clear updates on deliverables, required information, timelines, and pending requests
• Drive outstanding items to completion and route specialized technical, legal, tax, or compliance concerns to the appropriate teams

Operational & Compliance Support

• Compile and verify payroll, employee, census, ownership, benefits, and supporting information for administrative requirements
• Assist with testing, reporting, notices, contributions, distributions, documentation updates, and compliance processes
• Oversee calendars and trackers for key deadlines, corrective actions, deliverables, and outstanding requirements

Client Administration

• Deliver professional support by responding to inquiries, clarifying procedures, and anticipating potential concerns
• Organize meetings, reviews, enrollment sessions, supporting materials, and resulting action items
• Keep electronic files current and capture interactions, requests, and status updates within the client management system
• Protect sensitive client, employee, payroll, and benefits information in accordance with confidentiality requirements

Benefits

• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.