Assistant Property Manager/Operations Analyst | WFH | Night Shift

Emapta; Metro Manila; Remote; PHP 781,000 - 1,228,000; Full time

Benefits offered by this job

Day 1 HMO coverage with one free Dep.

Competitive salary package

Night differential pay

Permanent work-from-home arrangement

Fixed weekends off

Salary Advance Program

Emapta Academy upskilling

Office gyms access in Ortigas & Makati

Emapta Lifestyle perks

Employee referral incentives

Standard government & Emapta benefits

20 annual leave credits

Engagement activities

Mentorship & exposure to global teams

Career growth opportunities

Diverse and supportive environment

Job summary

Emapta is hiring for an Assistant Property Manager / Operations Analyst to support a New York real estate portfolio from the Philippines. The position focuses on coordinating building operations, tenant relations, and performance improvements for a US-based owner and manager with a long-standing track record.

The role emphasizes strong Excel, CMS, and Yardi skills, with 1–3 years in related fields, and offers a permanent work-from-home arrangement, night shift, and weekend-off schedule.

Qualifications

• Bachelor's degree or equivalent qualification.
• 1 to 3 years of relevant experience in construction project management, property management, or a related field.
• Commitment to delivering high-quality work in a collaborative, team-oriented environment.
• Ability to prioritize tasks, identify operational improvements, and implement effective solutions.
• Strong self-motivation, intellectual curiosity, and commitment to continuous improvement in operational processes and property performance.
• Excellent interpersonal skills and ability to communicate effectively with building staff, leasing teams, senior management, and other stakeholders.
• Proven ability to coordinate, supervise, and manage teams effectively.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Excellent customer service skills and written and verbal English communication skills.

Responsibilities

• Respond to tenant phone calls, address service requests and complaints, and serve as the primary contact for daily tenant concerns.
• Enforce lease agreements, property policies, and established house rules to ensure compliance and consistent property operations.
• Coordinate with leasing agents on vacancies, new leases, lease renewals, tenant move-ins, and move-outs.
• Monitor rent collections and delinquent accounts, issue arrears notices when necessary, and refer unresolved cases to the Legal team.
• Supervise property personnel, including superintendents, porters, and maintenance staff, and coordinate with HR on recruitment and staffing requirements.
• Track work orders and coordinate repairs, emergency responses, and preventive maintenance activities with superintendents and contractors.
• Schedule and supervise apartment turnovers to ensure timely completion and readiness for new tenants.
• Prepare purchase orders, process vendor invoices, obtain competitive bids, and evaluate vendor and contractor performance.
• Monitor property violations and coordinate with the internal compliance team and relevant city agencies to resolve regulatory concerns.
• Enter, update, and maintain accurate tenant records, lease information, and work order data in Yardi.
• Collaborate with the Asset Manager on property updates, operational concerns, and initiatives to improve property performance.

Skills

Team coordination

English communication

Excel

PowerPoint

Word

Yardi

CMS

Customer service

Interpersonal skills

Project coordination

Education

Bachelor's degree or equivalent qualification

Tools

Microsoft Excel

PowerPoint

Word

Yardi

CMS

Job description

Improve Tenant Experiences Across New York's Property Portfolio

Make your property management expertise count in New York's real estate market! As an Assistant Property Manager / Operations Analyst, you'll coordinate building operations, support tenant relations, and improve property performance for a US real estate business. With Emapta, gain international exposure, strengthen your operational expertise, and build a long-term global career designed for top 1% talent.

Job Overview

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with one free dependent
• Competitive salary package
• Night differential pay to maximize your earnings
• Permanent work-from-home arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval are subject to bank assessment; available to account holders with at least 6 months of company tenure)
• Unlimited upskilling through Emapta Academy courses (Learn more: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms in Ortigas and Makati, with a complimentary physical fitness trainer
• Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts and more
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• A total of 20 annual leave credits to use at your discretion, including 5 credits convertible to cash
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree or equivalent qualification
• 1 to 3 years of relevant experience in construction project management, property management, or a related field
• Commitment to delivering high-quality work in a collaborative, team-oriented environment
• Ability to prioritize tasks, identify operational improvements, and implement effective solutions
• Strong self-motivation, intellectual curiosity, and commitment to continuous improvement in operational processes and property performance
• Excellent interpersonal skills and ability to communicate effectively with building staff, leasing teams, senior management, and other stakeholders
• Proven ability to coordinate, supervise, and manage teams effectively
• Strong organizational skills, attention to detail, and ability to manage multiple priorities
• Excellent customer service skills and written and verbal English communication skills
• Proficiency in Microsoft Excel, PowerPoint, and Word
• Familiarity with Yardi property management software and content management systems (CMS) is an advantage but not required
• Knowledge of building systems and property maintenance practices is preferred
• Previous experience in leasing operations is an advantage but not required
• Familiarity with local real estate laws and regulations is beneficial but not required

Your Daily Tasks

• Respond to tenant phone calls, address service requests and complaints, and serve as the primary contact for daily tenant concerns
• Enforce lease agreements, property policies, and established house rules to ensure compliance and consistent property operations
• Coordinate with leasing agents on vacancies, new leases, lease renewals, tenant move-ins, and move-outs
• Monitor rent collections and delinquent accounts, issue arrears notices when necessary, and refer unresolved cases to the Legal team
• Supervise property personnel, including superintendents, porters, and maintenance staff, and coordinate with HR on recruitment and staffing requirements
• Track work orders and coordinate repairs, emergency responses, and preventive maintenance activities with superintendents and contractors
• Schedule and supervise apartment turnovers to ensure timely completion and readiness for new tenants
• Prepare purchase orders, process vendor invoices, obtain competitive bids, and evaluate vendor and contractor performance
• Monitor property violations and coordinate with the internal compliance team and relevant city agencies to resolve regulatory concerns
• Enter, update, and maintain accurate tenant records, lease information, and work order data in Yardi
• Collaborate with the Asset Manager on property updates, operational concerns, and initiatives to improve property performance

About the Client

Our client is an established New York City real estate owner, developer, and property management company with over 40 years of industry experience. They oversee a diverse portfolio of residential apartments, commercial offices, retail spaces, and affordable housing. Their expertise spans property acquisitions, asset management, leasing, construction, building maintenance, and tenant relations. Through strategic investments, property improvements, and responsive management services, they maintain quality living and working environments, enhance property value, and support thriving communities across New York's real estate market.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.