Life Insurance Administrator | WFH | Day Shift | Weekends Off | Day 1 HMO

Emapta; Pampanga; Remote; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Day Shift Schedule

Permanent WFH arrangement

Fixed weekends off

Salary Advance Program through banking

Upskilling through Emapta Academy

Gym access and wellness perks

Referral incentives

Annual leave and cash conversion

Job summary

Emapta Philippines is hiring a Life Insurance Administrator to support policy lifecycle management, handle applications, verify documentation, and maintain accurate records. The role requires 1–3 years of administrative experience, strong English communication, and familiarity with CRM systems.

Work-from-home setup with day shifts and weekends off, plus comprehensive benefits and ongoing professional development.

Qualifications

• 1–3 years of administrative experience.
• Strong written and verbal English communication.
• Strong digital literacy and ability to learn new systems.

Responsibilities

• Support life insurance policy administration throughout the policy lifecycle, including new business, underwriting, and policy maintenance.
• Process insurance applications, verify documents, and follow up on outstanding requirements.
• Manage assigned work queues, prioritize tasks, and meet SLAs.
• Document actions taken, outcomes, and next steps with clear case notes.

Skills

Administrative experience

English communication

Digital literacy

Life insurance knowledge

Tools

CRM systems

Job description

Protect Australian Futures Through Precision in Life Insurance Policy Administration

Behind every insurance policy is a future worth protecting. Join Emapta as a Life Insurance Administrator and ensure accurate documentation, efficient application processing, and reliable policy maintenance. Support Australian insurance advisers, strengthen service delivery, and grow your international career through global collaboration, professional development, and Emapta's top 1% talent experience.

Job Overview

• Employment type: Full-time
• Shift: Day Shift, Weekends Off
• Work setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Professional Experience

• 1 to 3 years of administrative experience, preferably in a high-volume environment
• Ability to manage competing priorities, handle demanding workloads, and remain composed under pressure

Communication & Interpersonal Skills

• Strong written and verbal English communication skills
• Professional, personable demeanor and effective interpersonal skills

Administrative & Organizational Skills

• Strong attention to detail and accuracy in administrative tasks and documentation
• Ability to manage high task volumes, prioritize responsibilities, and meet agreed Service Level Agreements (SLAs)
• Proactive and adaptable approach to tasks, challenges, and changing operational requirements

Technical Proficiency

• Strong digital literacy and ability to learn new systems quickly

Preferred Qualifications

• Experience in life insurance administration and policy processing
• Experience in administrative support for an Australian business
• Familiarity with Customer Relationship Management (CRM) systems

Your Daily Tasks

Policy Lifecycle Administration

• Support life insurance policy administration throughout the policy lifecycle, including new business, underwriting, and policy maintenance.
• Maintain accurate, complete, and compliant client, policy, and application records.

Application Processing & Documentation

• Process insurance applications, verify supporting documents, and follow up on outstanding requirements.
• Identify incomplete, inaccurate, or missing information and elevate exceptions to the appropriate team.

Workflow Management & Service Delivery

• Manage assigned work queues, prioritize tasks, and meet agreed Service Level Agreements (SLAs).
• Monitor task progress, track outstanding requirements, and ensure timely completion of assigned tasks.

Records Management & Operational Accuracy

• Document actions taken, outcomes achieved, and next steps through clear, accurate, and up-to-date case notes.

About the Client

Our client is an Australian financial services provider specializing in technology-driven life insurance solutions and adviser support. They combine CRM technology, automated workflows, compliance management, and administrative services to simplify insurance operations. Through partnerships with leading Australian insurers, they help financial advisers access life insurance, income protection, trauma cover, and total permanent disability insurance. Their integrated approach streamlines policy applications, strengthens compliance, reduces administrative complexity, and empowers advisers to deliver efficient, personalized financial protection solutions to Australian individuals and families.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.