Insights & Reports Analyst - Hybrid (Graveyard Shift)

Gratitude Philippines; Manila; Hybrid; PHP 391,000 - 547,000; Full time

Job summary

Gratitude Philippines is seeking a detail-oriented Reports Analyst to join our hybrid Manila team. The role focuses on business reporting, data analytics, and management reporting within the call center, BPO, or customer service space.

Strong Excel, communication, and presentation skills are essential as you prepare insights for stakeholders. You will develop Excel-based reports, monitor KPIs, and ensure timely, accurate delivery while maintaining process documentation and SOPs.

Qualifications

• Bachelor's degree or college degree; BS in Computer Science preferred.
• 1–3 years in business reporting within BPO/call center or customer service.
• Minimum 1.5–2 years of data analytics experience.
• Proficiency in Excel, Word, and PowerPoint.
• Strong analytical, numerical, and problem-solving skills.
• Excellent written and verbal communication.
• Experience presenting findings and disseminating reporting documentation.
• Detail-oriented with strong deadline management.

Responsibilities

• Prepare, analyze, and maintain regular business and operational reports for management decisions.
• Consolidate and interpret data from multiple sources.
• Analyze KPIs and business performance metrics.
• Develop Excel-based reports, dashboards, and presentations.
• Identify data discrepancies and reporting gaps; propose improvements.
• Translate complex data into clear insights and recommendations.
• Ensure accuracy and timely delivery of reports.
• Collaborate with operations and stakeholders to define reporting requirements.
• Maintain SOPs and reporting guidelines.
• Prepare and deliver presentations on findings and performance.
• Support training and knowledge sharing on reporting processes.
• Handle multiple reporting requirements while meeting deadlines.

Skills

Excel

Word

PowerPoint

Data analytics

Reporting

Analytical skills

Communication

Attention to detail

Education

Bachelor's degree

BS in Computer Science preferred

Job description

Gratitude Philippines is seeking a detail-oriented Reports Analyst to join our hybrid Manila team. The role focuses on business reporting, data analytics, and management reporting within the call center, BPO, or customer service space.

Strong Excel, communication, and presentation skills are essential as you prepare insights for stakeholders. You will develop Excel-based reports, monitor KPIs, and ensure timely, accurate delivery while maintaining process documentation and SOPs.