Reports Analyst (Hybrid | Urgent Hiring)

Biitech Solutions; Taguig; Hybrid; PHP 391,000 - 547,000; Full time

Job summary

Biitech Solutions in Taguig, Metro Manila, is urgently hiring 3 Reports Analysts to transform operational data into actionable business reports, maintain SOPs, and present insights to leadership.

The role requires strong BPO reporting experience and expert-level Excel skills; a hybrid work setup in Taguig with graveyard shift and immediate start is offered.

Qualifications

• Bachelor’s or College degree (CS or related).
• 1–3 years in BPO reporting or similar environments.
• 1.5–2 years hands-on data analytics experience.
• Expert-level Excel, Word and PowerPoint skills.
• Strong written and verbal communication for SOPs and training.
• Able to work hybrid in Taguig and start ASAP.

Responsibilities

• Generate, validate, and analyze daily, weekly, monthly reports for BPO accounts.
• Track KPIs, identify trends, and provide data-driven recommendations.
• Write SOPs and process docs; conduct stakeholder trainings.
• Present findings clearly in reports and meetings.

Skills

Analytical thinking

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Reports Analyst (Hybrid | Urgent Hiring)

Location: Taguig City, Metro Manila (Hybrid)

Salary: PHP 35,000 – PHP 49,000 Monthly Package

Job Type: Full-Time | Graveyard Shift

Headcount: 3 Openings

Job Overview

We are urgently hiring 3 Reports Analysts to join our team in Taguig, Metro Manila. In this role, you will transform operational data into actionable business reports, maintain process documentation, and present key performance insights to leadership. If you have strong BPO reporting experience and expert-level Microsoft Excel skills.

Key Responsibilities

• Business Reporting & Analysis: Generate, validate, and analyze daily, weekly, and monthly operational performance reports for BPO and customer service accounts.
• Data Insights & Trends: Track KPIs, identify operational trends, and provide data-driven recommendations to support business management decisions.
• Documentation & Training: Write clear standard operating procedures (SOPs) and process documentation, and conduct stakeholder training based on your guides.
• Stakeholder Presentations: Present reporting findings and performance metrics clearly through written summaries and face-to-face meetings.

Qualifications & Requirements

• Education: Must possess at least a Bachelor’s or College degree (preferably Bachelor of Science in Computer Science or a related field).
• BPO Reporting Experience: Minimum of 1–3 years of working knowledge in business reporting and management principles within a Call Center, BPO, or Customer Service environment.
• Analytics Experience: At least 1.5–2 years of hands‑on data analytics experience.
• Technical Skills: Deep to expert-level proficiency in Microsoft Excel, MS Word, and MS PowerPoint.
• Communication & Training: Excellent written and verbal communication skills, with experience in business writing, process documentation, stakeholder training, and face-to-face presentations.
• Work Setup: Amenable to a Hybrid work setup in Taguig, Graveyard Shift, and available to start ASAP.

Why Join Us?

• Competitive monthly package (PHP 35,000 – 49,000)
• Hybrid work flexibility in Taguig, Metro Manila
• Streamlined hiring process with immediate onboarding