Reports Analyst – Business Reporting & Data Analytics

Gratitude Philippines; Manila; Hybrid; PHP 391,000 - 547,000; Full time

Job summary

Gratitude Philippines is seeking a detail-oriented Reports Analyst to join our hybrid Manila team. The role focuses on business reporting, data analytics, and management reporting within the call center, BPO, or customer service space.

Strong Excel, communication, and presentation skills are essential as you prepare insights for stakeholders. You will develop Excel-based reports, monitor KPIs, and ensure timely, accurate delivery while maintaining process documentation and SOPs.

Qualifications

• Bachelor's degree or college degree; BS in Computer Science preferred.
• 1–3 years in business reporting within BPO/call center or customer service.
• Minimum 1.5–2 years of data analytics experience.
• Proficiency in Excel, Word, and PowerPoint.
• Strong analytical, numerical, and problem-solving skills.
• Excellent written and verbal communication.
• Experience presenting findings and disseminating reporting documentation.
• Detail-oriented with strong deadline management.

Responsibilities

• Prepare, analyze, and maintain regular business and operational reports for management decisions.
• Consolidate and interpret data from multiple sources.
• Analyze KPIs and business performance metrics.
• Develop Excel-based reports, dashboards, and presentations.
• Identify data discrepancies and reporting gaps; propose improvements.
• Translate complex data into clear insights and recommendations.
• Ensure accuracy and timely delivery of reports.
• Collaborate with operations and stakeholders to define reporting requirements.
• Maintain SOPs and reporting guidelines.
• Prepare and deliver presentations on findings and performance.
• Support training and knowledge sharing on reporting processes.
• Handle multiple reporting requirements while meeting deadlines.

Skills

Excel

Word

PowerPoint

Data analytics

Reporting

Analytical skills

Communication

Attention to detail

Education

Bachelor's degree

BS in Computer Science preferred

Job description

Location: Manila / Taguig, Philippines

Work Setup: Hybrid
Shift: Graveyard Shift
Salary Package: PHP 35,000 – 49,000
Experience: 1–3 Years
Headcount: 3
Start Date: ASAP
Employment Type: Full-Time

Job Overview

We are looking for a detail-oriented Reports Analyst with experience in business reporting, data analytics, and management reporting within the call center, BPO, or customer service industry.

The ideal candidate should have strong analytical abilities, advanced proficiency in Microsoft Excel, and the ability to prepare accurate reports, interpret business data, and present actionable insights to stakeholders. Candidates should also possess excellent communication skills and experience in process documentation and knowledge sharing.

Key Responsibilities

• Prepare, analyze, and maintain regular business and operational reports to support management decision-making.

• Collect, consolidate, validate, and interpret data from multiple sources.

• Analyze business performance metrics, operational trends, and key performance indicators (KPIs).

• Develop and maintain Excel-based reports, dashboards, and presentations.

• Identify data discrepancies, reporting gaps, and opportunities for process improvement.

• Translate complex data into clear, meaningful insights and recommendations.

• Ensure accuracy, consistency, and timely delivery of business reports.

• Collaborate with operations, management, and other stakeholders to understand reporting requirements.

• Maintain process documentation, reporting guidelines, and standard operating procedures (SOPs).

• Prepare and deliver presentations on reporting findings and business performance.

• Support training and knowledge-sharing sessions based on documented reporting processes.

• Handle multiple reporting requirements while meeting business deadlines and quality standards.

Mandatory Qualifications & Skills

• Bachelor's degree or college degree required; Bachelor of Science in Computer Science preferred.

• 1–3 years of working knowledge and technical understanding of business reporting and management principles within the call center, BPO, or customer service industry.

• Minimum 1.5–2 years of data analytics experience.

• Deep to expert-level proficiency in:

  • Microsoft Excel

  • Microsoft Word

  • Microsoft PowerPoint

• Strong analytical, numerical, and problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to conduct face-to-face presentations and communicate findings effectively.

• Experience in business writing, process documentation, and delivering training based on documented procedures.

• Strong attention to detail and ability to manage reporting deadlines.

Preferred Candidate Profile

• Previous experience as a Reports Analyst, Reporting Analyst, MIS Analyst, or Business Reporting Analyst.

• Experience supporting BPO, call center, or customer service operations.

• Strong understanding of operational metrics, management reporting, and business performance indicators.

• Ability to convert raw data into meaningful business insights.

• Good stakeholder management and presentation skills.

Work Details

• Work Location: Manila / Taguig, Philippines.

• Work Arrangement: Hybrid.

• Shift: Graveyard Shift.

• Salary Package: PHP 35,000 – 49,000.

• Start Date: ASAP.

• Open Positions: 3.

Recruitment Process

1. Candidate validation and initial screening.

2. Zwayam profile creation.

3. HR Interview.

4. Hiring Manager Interview.

5. Onboarding.

Candidate Screening Questions

1. What is your highest educational attainment? Do you hold a Bachelor's degree in Computer Science or a related field?

2. How many years of experience do you have in business reporting within the BPO, call center, or customer service industry?

3. How many years of data analytics experience do you have?

4. What is your proficiency level in Microsoft Excel, Word, and PowerPoint?

5. Have you worked as a Reports Analyst, Reporting Analyst, MIS Analyst, or Business Reporting Analyst?

6. What is your last drawn salary?

7. What are your salary expectations?

8. Are you amenable to a hybrid work setup in Manila/Taguig with a graveyard shift?

9. Can you start immediately once hired?