Insights & Reporting Analyst - Hybrid Manila

GECO Asia Pte. Ltd

Taguig

Hybrid

PHP 391,000 - 547,000

Full time

3 days ago

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Job summary

GECO Asia Pte. Ltd. in Manila is seeking a detail-oriented Reports Analyst to support business operations through data analysis, reporting, process documentation, and performance insights. The role emphasizes transforming data into actionable insights and developing reports for management.

The ideal candidate will have experience in call center, BPO, customer service, or shared services environments, with strong analytical skills and advanced proficiency in Microsoft Office applications.

Qualifications

Bachelor's degree in a relevant field (see above) with 1–3 years in business reporting or data analysis.
Experience in call center, BPO, customer service, or shared services is preferred.
Strong proficiency in Excel, Word, and PowerPoint with data visualization skills.

Responsibilities

Develop, maintain, and automate recurring operational and business performance reports.
Analyze large datasets to identify trends, risks, opportunities, and performance gaps.
Generate daily, weekly, monthly, and ad hoc reports for management and stakeholders.
Create dashboards and presentations that communicate business insights effectively.
Monitor KPIs and recommend process improvements based on findings.
Gather and validate data from multiple sources to ensure accuracy.
Prepare SOPs and reporting guidelines, and deliver training sessions.