Reports Analyst

GECO Asia Pte. Ltd; Taguig; Hybrid; PHP 391,000 - 547,000; Full time

Job summary

GECO Asia Pte. Ltd. in Manila is seeking a detail-oriented Reports Analyst to support business operations through data analysis, reporting, process documentation, and performance insights. The role emphasizes transforming data into actionable insights and developing reports for management.

The ideal candidate will have experience in call center, BPO, customer service, or shared services environments, with strong analytical skills and advanced proficiency in Microsoft Office applications.

Qualifications

• Bachelor's degree in a relevant field (see above) with 1–3 years in business reporting or data analysis.
• Experience in call center, BPO, customer service, or shared services is preferred.
• Strong proficiency in Excel, Word, and PowerPoint with data visualization skills.

Responsibilities

• Develop, maintain, and automate recurring operational and business performance reports.
• Analyze large datasets to identify trends, risks, opportunities, and performance gaps.
• Generate daily, weekly, monthly, and ad hoc reports for management and stakeholders.
• Create dashboards and presentations that communicate business insights effectively.
• Monitor KPIs and recommend process improvements based on findings.
• Gather and validate data from multiple sources to ensure accuracy.
• Prepare SOPs and reporting guidelines, and deliver training sessions.

Skills

Advanced Excel

Advanced Word

Advanced PowerPoint

Data analysis

Reporting

Education

Bachelor's degree in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Business Analytics, or a related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Reports Analyst

Location: Manila (Hybrid)
Work Schedule: Graveyard Shift
Employment Type: Full-Time
Salary Package: PHP 35,000 - PHP 49,000

Job Overview

We are looking for a detail-oriented Reports Analyst to support business operations through data analysis, reporting, process documentation, and performance insights. The ideal candidate will have experience working in the call center, BPO, customer service, or shared services environment, with strong analytical capabilities and advanced proficiency in Microsoft Office applications.

This role is responsible for transforming data into actionable business insights, developing reports and dashboards, documenting business processes, and conducting training sessions based on established documentation and reporting procedures.

Key Responsibilities

• Develop, maintain, and automate recurring operational and business performance reports.

• Analyze large datasets to identify trends, risks, opportunities, and performance gaps.

• Generate daily, weekly, monthly, and ad hoc reports for management and stakeholders.

• Create dashboards and presentations that communicate business insights effectively.

• Monitor key performance indicators (KPIs) and recommend process improvements based on findings.

• Gather and validate data from multiple sources to ensure accuracy and consistency.

• Prepare business process documentation, standard operating procedures (SOPs), and reporting guidelines.

• Conduct training sessions and knowledge-sharing activities based on developed documentation.

• Collaborate with operations, workforce management, quality, and leadership teams to support reporting requirements.

• Support reporting enhancement projects and process optimization initiatives.

• Ensure compliance with data governance and reporting standards.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Business Analytics, or a related field.

• Minimum of 1 to 3 years of experience in business reporting, data analysis, or reporting functions.

• At least 1.5 to 2 years of hand-on data analytics experience.

• Experience working within the call center, BPO, customer service, or shared services industry is preferred.

• Advanced to expert-level proficiency in:

  • Microsoft Excel

  • Microsoft Word

  • Microsoft PowerPoint

• Strong analytical and problem-solving skills with keen attention to detail.

• Excellent written and verbal communication skills, including stakeholder presentations.

• Experience creating process documentation, work instructions, and business reports.

• Experience delivering training sessions based on documented processes and procedures.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Experience with reporting tools, dashboards, and business intelligence platforms.

• Familiarity with data visualization and performance tracking methodologies.

• Exposure to workforce management, operations reporting, or customer service metrics.

• Strong understanding of KPI analysis and operational performance measurement.