Workforce Data Analyst - Forecasting & Reporting (Hybrid)

Capacita Human Resource Management Consultancy; Manila; Hybrid; PHP 391,000 - 547,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Capacita Human Resource Management Consultancy in Manila (also Cebu) is hiring a Workforce Analyst to support forecasting, capacity planning, and data-driven decision making. The role blends operational staffing analysis with reporting, and is offered on a hybrid basis with a graveyard shift.

You will leverage Excel, Access, VBA, and VB.NET to build dashboards, automate reports, and present insights to management. This is a growth-focused position in a dynamic outsourcing environment.

Qualifications

• Bachelor's degree or college degree required.
• Minimum 2–3 years in Workforce/Resource Management.
• At least 1.5–2 years in data analytics.
• Experience in call center/BPO or customer service preferred.
• Experience in workforce planning, capacity management, forecasting, or reporting.

Responsibilities

• Support workforce capacity planning and forecasting aligned with business needs.
• Analyze historical data to develop accurate forecasts.
• Identify capacity gaps and recommend adjustments.
• Prepare regular workforce reports and dashboards for management.
• Translate data into actionable insights for stakeholders.
• Develop and maintain reporting templates and automation.
• Present findings to management and stakeholders.

Skills

Workforce Management

Capacity Planning

Forecasting

Data Analytics

Excel

Access

VBA

VB.NET

PowerPoint

Word

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Access

VBScript / VBA

VB.NET

PowerPoint

Job description

Capacita Human Resource Management Consultancy in Manila (also Cebu) is hiring a Workforce Analyst to support forecasting, capacity planning, and data-driven decision making. The role blends operational staffing analysis with reporting, and is offered on a hybrid basis with a graveyard shift.

You will leverage Excel, Access, VBA, and VB.NET to build dashboards, automate reports, and present insights to management. This is a growth-focused position in a dynamic outsourcing environment.