Inbound CSR: Equity, Commission & Bonuses for Quality Support

Neksjob Philippines; Cavite City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines is hiring a Customer Service Representative to handle inbound support via phone, email, and chat from our Cavite site. The role emphasizes clear communication, active listening, and basic computer literacy to resolve inquiries efficiently.

Quoted training and development opportunities accompany a competitive incentive plan including commissions, bonuses, and incentives for high performance. Full-time, on-site position.

Qualifications

• 6+ months call center experience preferred.
• No experience required (high school graduates welcome).

Responsibilities

• Handle inbound phone calls regarding accounts, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues calmly and professionally.
• Resolve concerns promptly to aim for first-contact resolution.
• Maintain accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Education

Senior High School

High School

Job description

Neksjob Philippines is hiring a Customer Service Representative to handle inbound support via phone, email, and chat from our Cavite site. The role emphasizes clear communication, active listening, and basic computer literacy to resolve inquiries efficiently.

Quoted training and development opportunities accompany a competitive incentive plan including commissions, bonuses, and incentives for high performance. Full-time, on-site position.