Entry-Level Customer Support Agent — Equity & Incentives

Neksjob Philippines; Pasig; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Representative to assist customers by phone, email, and chat from our Pasig site. You will share product information, help with account details, and resolve technical issues with clear communication.

Strong listening and communication skills, plus basic computer proficiency, are essential. No prior experience is required for this full-time on-site role in Pasig.

Qualifications

• Great communication skills and ability to listen attentively.
• Basic computer skills and familiarity with common software.
• No prior experience required for this role.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Strong communication

Attentive listening

Basic computer skills

Education

High School diploma

Job description

Neksjob Philippines is hiring a Customer Representative to assist customers by phone, email, and chat from our Pasig site. You will share product information, help with account details, and resolve technical issues with clear communication.

Strong listening and communication skills, plus basic computer proficiency, are essential. No prior experience is required for this full-time on-site role in Pasig.