Technical Support Specialist - On-site, Equity & Bonuses

Neksjob Philippines; Rizal; On-site; PHP 180,000 - 280,000; Full time

Benefits offered by this job

Equity incentive

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines in Rizal is seeking a Call Center Agent to assist customers with technical concerns, troubleshoot issues, and provide step-by-step solutions. The role is on-site, full-time, and requires clear communication and disciplined problem-solving.

The position expects at least 1 year of call center experience, good technical skills, and the ability to work on shifting schedules. Equity incentives and performance bonuses are offered as part of the compensation package.

Qualifications

• At least 1 year of call center experience.
• Basic technical and computer skills.
• Good communication and troubleshooting skills.
• Active listening and problem-solving abilities.
• Willing to work on shifting schedules.

Responsibilities

• Handle technical support calls.
• Troubleshoot basic technical issues.
• Guide customers through solutions and procedures.
• Document technical concerns and resolutions.
• Escalate complex issues when necessary.

Skills

Call center exp

Tech troubleshooting

Communication skills

Active listening

Problem solving

Shift work

Education

High School

Job description

Neksjob Philippines in Rizal is seeking a Call Center Agent to assist customers with technical concerns, troubleshoot issues, and provide step-by-step solutions. The role is on-site, full-time, and requires clear communication and disciplined problem-solving.

The position expects at least 1 year of call center experience, good technical skills, and the ability to work on shifting schedules. Equity incentives and performance bonuses are offered as part of the compensation package.