Inbound Support Specialist — Call Routing

Fusion CX; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Structured training and support

Hands-on experience in inbound support

Opportunities for growth in customer experience

Job summary

Fusion CX is hiring a Customer Service Associate for inbound support and call routing in Cebu City. This role involves managing inbound calls, coordinating with internal teams, and making outbound courtesy calls. Ideal candidates are organized, possess strong English communication skills, and have basic computer knowledge. This entry-level position offers structured training, hands-on experience, and growth potential within a stable BPO environment. The role is suitable for individuals looking to start their customer service career in Cebu.

Qualifications

• Strong communication skills in English (minimum B2 level preferred).
• Good interpersonal and listening skills.
• Basic computer knowledge and familiarity with call handling systems.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work in a flexible schedule (WFO setup).
• Prior experience in a call center or customer support role is preferred.

Responsibilities

• Answer incoming customer calls professionally and efficiently.
• Understand customer needs and route calls to the correct internal departments.
• Ensure accurate and timely transfer of calls.
• Coordinate with internal teams to support a smooth communication flow.
• Make outbound calls for follow-ups or courtesy check-ins.
• Maintain professionalism and clarity in all customer interactions.
• Provide a positive and seamless experience across every touchpoint.
• Maintain accurate call records and update systems as required.

Education

XII pass

Tools

Call handling systems

Job description

Fusion CX is hiring a Customer Service Associate for inbound support and call routing in Cebu City. This role involves managing inbound calls, coordinating with internal teams, and making outbound courtesy calls. Ideal candidates are organized, possess strong English communication skills, and have basic computer knowledge. This entry-level position offers structured training, hands-on experience, and growth potential within a stable BPO environment. The role is suitable for individuals looking to start their customer service career in Cebu.