Customer Service Associate – Inbound Support & After-Sales (International Process) – Cebu, Phil[...]

Fusion CX; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Fusion CX is looking for a Customer Service Associate – Inbound Support & After-Sales in Cebu City. The role emphasizes customer interaction, problem-solving, and service excellence. Responsibilities include handling inbound calls, providing after-sales support, troubleshooting, and managing service requests. The ideal candidate is expected to have good communication skills in English, a XII pass, and preferably prior customer service experience. This position offers a dynamic environment aimed at fostering skill development within a growing organization.

Qualifications

• Prior experience in a call center or customer service role preferred.
• Basic computer knowledge.
• Willingness to work flexible shifts.

Responsibilities

• Answer incoming calls from consumers and business clients.
• Provide after-sales support and resolve customer concerns efficiently.
• Create and manage store service requests accurately.
• Make outbound calls for follow-ups or escalations.
• Maintain accurate records of incidents and requests.

Skills

Strong communication skills in English (minimum B2 level)

Good listening skills

Problem-solving skills

Interpersonal skills

Ability to multitask

Education

XII pass

Tools

CRM tools

Job description

Fusion CX is hiring a Customer Service Associate – Inbound Support & After‑Sales for a growing customer service job or call center hiring opportunity in Cebu. This role is ideal for candidates looking for call center jobs in Cebu, where customer interaction, problem‑solving, and service excellence are at the core of daily work. You will handle inbound customer calls, provide after‑sales support, assist with troubleshooting, and manage service requests. This is a strong opportunity for individuals seeking customer service jobs in Cebu that offer stability, skill development, and exposure to international (US) processes.

Job Description

Key Responsibilities

• Inbound Customer Support
  • Answer incoming calls from consumers and business clients
  • Provide after‑sales support and resolve customer concerns efficiently
• Customer Inquiry & Troubleshooting
  • Respond to product and service‑related inquiries
  • Conduct basic troubleshooting and document incidents clearly
• Service Request Management
  • Create and manage store service requests accurately
  • Ensure proper documentation of customer interactions
• Call Handling & Escalation
  • Transfer live calls to the corporate hotline when required
  • Coordinate with internal teams for issue resolution
• Outbound & Follow‑Ups (As Needed)
  • Make outbound calls for follow‑ups, appointments, or escalations
  • Maintain professionalism across all interactions
• Documentation & Communication
  • Maintain accurate records of incidents and requests
  • Respond to customer emails effectively and promptly
• Work Flexibility
  • Adapt to flexible schedules and work with minimal supervision

Job Requirements

• Minimum qualification: XII pass
• Prior experience in a call center or customer service role preferred
• Strong communication skills in English (minimum B2 level preferred)
• Good listening, problem‑solving, and interpersonal skills
• Basic computer knowledge and the ability to handle CRM tools
• Ability to multitask and work in a fast‑paced environment
• Willingness to work flexible shifts

Why Join Fusion CX?

Build real customer experience skills while working on global support processes in a high‑demand industry.

• Work on international (US) campaigns in a fast‑growing call center job in Cebu
• Gain hands‑on experience in after‑sales support, troubleshooting, and customer handling
• Be part of a structured environment that supports learning and performance growth
• Develop core skills for long‑term careers in customer service jobs in Cebu
• Exposure to email, voice, and service request handling processes
• Opportunity to grow within a stable and performance‑driven organization

This customer service job or international inbound and after‑sales support hiring in Cebu is perfect for candidates exploring BPO jobs in Cebu, customer support jobs in Cebu, or entry‑level call center roles in Cebu. If you are looking to start or strengthen your career in customer service, this role offers the right foundation and growth path.