Online Customer Support Specialist

Synlink Recruitment Outsourcing Co. Inc.; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

A customer support outsourcing firm in Cebu City is seeking candidates for a role that includes customer support duties such as order placement, billing assistance, and technical help. Responsibilities also entail handling complaints, processing returns, and providing service information. Applicants should possess a strong customer service mindset, problem-solving skills, and organizational abilities, with previous experience in a call center or back-office setting preferred. This position requires strong English language skills.

Qualifications

• Problem-solving skills to address customer issues effectively.
• Customer service mindset to ensure customer satisfaction.
• Strong English proficiency for effective communication.
• Excellent organizational skills for task management.
• Experience in call center or back-office support is advantageous.

Responsibilities

• Provide customer support and assist with order placements.
• Offer billing and technical assistance as needed.
• Handle customer complaints and process returns.

Skills

Problem solving

Customer service mindset

Strong English language skills

Organizational skills

Job description

A customer support outsourcing firm in Cebu City is seeking candidates for a role that includes customer support duties such as order placement, billing assistance, and technical help. Responsibilities also entail handling complaints, processing returns, and providing service information. Applicants should possess a strong customer service mindset, problem-solving skills, and organizational abilities, with previous experience in a call center or back-office setting preferred. This position requires strong English language skills.