Inbound Support & After-Sales Specialist – Cebu (US)

Fusion CX; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Fusion CX is looking for a Customer Service Associate – Inbound Support & After-Sales in Cebu City. The role emphasizes customer interaction, problem-solving, and service excellence. Responsibilities include handling inbound calls, providing after-sales support, troubleshooting, and managing service requests. The ideal candidate is expected to have good communication skills in English, a XII pass, and preferably prior customer service experience. This position offers a dynamic environment aimed at fostering skill development within a growing organization.

Qualifications

• Prior experience in a call center or customer service role preferred.
• Basic computer knowledge.
• Willingness to work flexible shifts.

Responsibilities

• Answer incoming calls from consumers and business clients.
• Provide after-sales support and resolve customer concerns efficiently.
• Create and manage store service requests accurately.
• Make outbound calls for follow-ups or escalations.
• Maintain accurate records of incidents and requests.

Skills

Strong communication skills in English (minimum B2 level)

Good listening skills

Problem-solving skills

Interpersonal skills

Ability to multitask

Education

XII pass

Tools

CRM tools

Job description

Fusion CX is looking for a Customer Service Associate – Inbound Support & After-Sales in Cebu City. The role emphasizes customer interaction, problem-solving, and service excellence. Responsibilities include handling inbound calls, providing after-sales support, troubleshooting, and managing service requests. The ideal candidate is expected to have good communication skills in English, a XII pass, and preferably prior customer service experience. This position offers a dynamic environment aimed at fostering skill development within a growing organization.